17 days old

Collections Specialist Lead (Associate Level)

ERM-West, Inc.
Scottsdale, AZ 85251
  • Job Code

ERM is seeking a motivated Collections Specialist Lead to be Responsible for day-to-day collection activities. The Ideal Candidate will proactively review and analyze A/R balances and identify client receivables with payment problems & initiate or follow through with collection actions.


Responsibilities include (but not limited to):

  • Inquire on delinquent accounts via phone and or email
  • Actively document client issues including promises to pay and client payment issues
  • Work with client, management, and internal departments to determine alternative payment options when necessary
  • Actively monitor and document clients whose aging becomes severe
  • Research and resolve client issues and payment activity; ability to identify root cause and propose a solution(s)
  • Enforce collections policies and procedures when reviewing, monitoring, and handling accounts receivables
  • Communicate and correspond with external and internal clients in a timely and professional manner
  • Promote strong collaborative relationships between Clients, Partners, Project Managers, and Client Financial Analysts to resolve invoice/account discrepancies
  • Use collection tools appropriately to drive efficiencies
  • Ensure DSO/Collections objectives established by the Division are met and support the business growth
  • Lead Collections Specialists
  • Manage Supplier Enrollments, Client Audit Forms, Supplier Qualification Questionnaires, and ACH/EFT Forms & W-9 Requests for assigned BU(s).
  • Reporting
  • A/R Weekly Spreadsheet
  • Reconciliation


  • Bachelors degree in Business Administration, Finance or equivalent related experience.
  • 7-10 years experience in collections preferably in a consulting firm environment.
  • Must be proficient in MS Excel
  • Ability to work independently
  • Attention to detail
  • May require limited travel

Who We Are:

As the worlds leading sustainability consulting firm, ERM is uniquely positioned to contribute to the environment and society through the expertise and energy of our employees worldwide. Sustainability is what we do, and is at the heart of both our service offerings and how we operate our business. ERM and our partners are driven by a dynamic vision: By 2021 we will be the clear leader in our chosen markets, we will double in value and we will deliver on our promises to our clients, our people and our investors. For our people, our vision means attracting, inspiring, developing and rewarding our people to work with the best clients and on the biggest challenges, thus creating valuable careers. We achieve our vision in a sustainable manner by maintaining and living our ERM values that include Accountability, Caring for our People, Client Focus, Collaboration, Empowerment, and Transparency.

Please submit your resume and brief cover letter. Based on review of these responses, shortlisted candidates will be invited for interviews.

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Thank you for your interest in ERM!

Posted: 2021-07-07 Expires: 2021-08-05
Sponsored by:
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Sponsored by:
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Collections Specialist Lead (Associate Level)

ERM-West, Inc.
Scottsdale, AZ 85251

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