1+ months

Consumer Investments Operations Team Manager

Rolling Meadows, IL 60008
Consumer Investments Operations Team Manager

Rolling Meadows, Illinois

**Job Description:**

Oversee a team and execute strategy for a Merrill Edge Operations team of front line associates.

Lead a team of operations associates in the day-to-day responsibilities

Responsible for day to day coaching, mentoring, and performance

Deliver on performance goals

Enforce policies and procedures and administers best practices in order to remain up to date on all Risk and Regulatory requirements

Demonstrates strategic thinking and supports change.

Deliver a consistent client experience and continuously improves client satisfaction

Fosters an inclusive work environment

Ensure all regulatory and compliance standards are met and maintained

Fosters strong relationships with partners

Motivate and retain a team of diverse associates

Participate in leadership rotation across multiple teams within Merrill Edge to gain perspective, exposure and insight to management career opportunities within Merrill Edge

Complete assigned courses throughout program

Availability to provide leadership coverage as required to operate the business.

Required Skills:

+ Process orientation with exceptional attention to detail

+ Risk focus, sound judgment, and ability to make meaningful decision

+ Drive to exceed expectations and find ways to improve processes

+ Capable of effectively coaching and mentoring team to meet metrics

+ Ability to effectively manage workload in a fast paced environment

+ Excellent interpersonal, leadership and oral/written communication skills

+ Capable of multi-tasking and working efficiently under stress and high volume

+ Strong organizational and teamwork skills

+ Knowledge of Merrill Edge systems

+ Ability to network and foster strong relationships across an organization

Desired Skills:

+ Operational experience

+ Superior client service proficiency

+ Ability to coach with a passion for excellence

+ Prior Management experience

+ Knowledge of Merrill Edge processes, systems

Enterprise Job Description:

Working in a service and sales environment, incumbents are responsible for hiring, training, coaching, and supervising a team of associates in the Consumer Investments Solutions & Client Services organization. The responsibilities of this role include: ongoing coaching to associates to provide an optimal client experience; supervision of day-to-day activities; perform monthly performance reviews of all team members and provide constructive feedback; work with the Division Manager in the hiring and training of new personnel; ensure the schedule adherence and proper call management of all team members in relation to the contact center strategy; conduct ongoing training as needed; responsible for molding the behavior and professionalism of all team members; promote work unity improvements to current workflow processes; resolve all client issues that are elevated to supervisory level.


1st shift (United States of America)

**Hours Per Week:**


Learn more about this role

Full time


Manages People: Yes

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .


  • Banking / Finance
Posted: 2020-11-03 Expires: 2021-01-01

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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Consumer Investments Operations Team Manager

Bank of America
Rolling Meadows, IL 60008

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