19 days old

Cornerstone Business Readiness Product Manager

Cigna
Memphis, TN 38103
  • Job Code
    21022750
Cornerstone Program Summary:

Today, our Medicare Advantage business is administered on multiple legacy core technology platforms that lack automation and do not support all its business requirements. This results in an unfavorable administrative cost position and an overly complex operating model that, if not addressed, will create potential compliance risk and impede growth.

Given the importance of Medicare Advantage growth to our enterprise success, we are embarking on a multi-year commitment - called Project Cornerstone - to move that business from multiple platforms to a single modern claims administration technology, and align processes that will ultimately improve competitiveness with the market, drive long-term affordability, and enable us to scale reliably to support growth.

Role Details:

Today, our Medicare Advantage business is administered on multiple legacy core technology platforms that lack automation and do not support all its business requirements. This results in an unfavorable administrative cost position and an overly complex operating model that, if not addressed, will create potential compliance risk and impede growth.

Given the importance of Medicare Advantage growth to our enterprise success, we are embarking on a multi-year commitment - called Project Cornerstone - to move that business from multiple platforms to a single modern claims administration technology, and align processes that will ultimately improve competitiveness with the market, drive long-term affordability, and enable us to scale reliably to support growth.

Primary Responsibilities:

  • Contribute to training and knowledge management strategy and engage training organization to design and execute training
  • Own and drive contingency plans including identification, definition, and implementation w/ business area leadership
  • Work with Platform team to understand and address impacts to staff from solution and migration approach; partner with UAT lead and Product Managers to ensure that acceptance criteria are documented and confirmed
  • Work with the Process Optimization team to identify readiness gaps; refine process definition and create additional deliverables, e.g. Job Aids, as needed
  • Work with Workforce Optimization team to identify, understand and address impacts to staff from changes in organizational design, learning and development initiatives and other workforce changes
  • Define incremental short term staffing needs and partner with Optimization Lead to ensure staff are recruiting, trained and production-ready
  • Create and manage inventory of business impacts and action plans for all constituent groups (e.g., member, provider, employer, broker, associate, etc.)
  • Facilitate stakeholder calls for operational readiness updates and communications
  • Set the strategy, roadmap, and feature definition for Business Readiness
  • Engage Stakeholders to define business needs
  • Drive activity planning and sequencing
  • Manage communications between executive leadership, support, and Agile teams

Technical Skill requirements:

  • Expert-level knowledge of project and change management and associated methodologies, techniques, processes, and approaches (e.g. Project and Portfolio Management Methodology - PPM)
  • Knowledge of Agile principles
  • Budget, cost and profitability management skills
  • Knowledge of resource management tools
  • Credibility as a senior-level project leader
  • Strategic Thinking: Ability to juggle multiple goals and deadlines in the context of the big picture
  • Team Leadership & Development: Ability to mentor, coach and effectively transfer expertise to others
  • Facilitation, Negotiation & Problem Resolution Skills: Ability to build a strong network and relationships at executive levels with technology and solutions, customers and vendor groups
  • Ability to assess and evaluate business readiness across multiple work streams
  • Experience with business impact assessments
  • Previous experience in contingency planning
  • Deep understanding of health plan operations, especially staffing and workforce management

Qualifications (i.e., preferred education, experience, attributes)

  • Medicare and Medicaid operations experience
  • Knowledgeable of release train solution (e.g., Customer Service, Provider Service, Grievance, Appeals, Claims)
  • Background in health plan core admin, government programs especially preferred
  • Experience developing and managing business cases
  • Ability to elicit and develop high level requirements at the feature level
  • Deep experience in roadmap creation and proven ability to articulate product vision for features across teams
  • Ability to review and accept the outcome of the demo/sprint/release for feature completeness and quality and provide feedback
  • Strong executive stakeholder relationships including engagement and alignment
  • Able to prioritize work for ARTs / cross teams
  • Ability to manage conflict for ARTs / cross teams
  • Credibility as a project leader
  • Resilience and resourcefulness

Core Competencies:

  • Influential Leadership
  • Enterprise Mindset
  • Driving Change
  • Managing Vision and Purpose
  • Negotiation
  • Customer Centric Thinking
  • Professional Savvy
  • Motivating Others

COVID POLICY: This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

For this position, we anticipate offering an annual salary of $115,800 - $193,000, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.





Posted: 2022-01-07 Expires: 2022-02-05
Sponsored by:
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Cornerstone Business Readiness Product Manager

Cigna
Memphis, TN 38103

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