26 days old

Cornerstone Workforce Optimization and Business Readiness Lead

Memphis, TN 38103
  • Job Code
Job title Operations Effectiveness Senior Advisor
Reports to Operations Effectiveness Senior Manager

Job purpose

This role will be responsible for leading workforce optimization and business readiness for Workforce Intelligence within Project Cornerstone for Medicare Advantage Business Operations. Focus will be on collaboration with the Cornerstone leadership team, operational units across the MA Segment, and WFI Front/Back Office Pillars to ensure appropriate capture of expectations and data to support Project Cornerstone operational changes. The team member will coordinate with Cornerstone teams to understand anticipated operational changes and their anticipated impact to Medicare Advantage operational units. Then partner with WFI long term planners to reflect any changes, understand bubble staffing needs, ensure any operational risks are addressed ahead of time, reflect expected adjustments, understand impact to future state staffing, and ensure any data availability to empower accountable change over time. The primary objective of this role is to ensure that the operational teams within Cigna Medicare are staffed to manage their forecasted workloads while undergoing changes to their methods via Project Cornerstone and setup to manage their staff to do so in the future.

Duties and responsibilities
Partner with WFI and Cornerstone teams to establish and evolve data availability/needs for Project Cornerstone
Collaborate with WFI to understand the monthly production cycle and ensure that all data needs are met for financial filings, to push budgetary accountability
Ability to build partnerships and maintain an excellent working relationship with all Workforce Intelligence (WFI) team members including the Global Service Provider (GSP) staff
Requires solution-based strategic thinking to understand Cornerstone project needs and translate that into actionable business insights
Ability to understand the WFI capacity plans that support Medicare Advantage operations, in order to push for appropriate system data transparency/availability
Unite with business leaders on financial planning that aligns to the existing capacity plans and promote future state efficiency with improved data alignment
Partner with business leaders on financial planning that aligns to the existing capacity plans and ensure accountability to bubble staffing commitments
Support periodic capacity planning re-engineering projects - develop and improve existing models to allow for more effective business decisions regarding overall capacity; leverage business knowledge and relationships with functional leads to provide recommendations on how best to improve the modeling capabilities
Lead bubble staffing demand reviews with internal partners- communicate results, review variance from expectation to identify potential drivers, and address possible impacts to future modeling
Facilitate data reviews with internal partners- communicate results, review requirement and identify potential concerns for modeling or management
Participate in capacity support and financial meetings to push accountability to anticipated operational improvements, and bring any thoughts, concerns, or recommendations to the table; challenge movement when it does not make sense
Participate in recurring team meetings and one-on-ones
Drive change and influence individuals at all levels of the organization to take or avoid risks as appropriate

For US Candidates: Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.

Preferred Qualifications:
Bachelor's degree (Preferred concentration: Mathematics, Statistics, Analytics, Business)
Minimum of 7 years' experience related to predictive modeling and analytics
Medicare/Medicaid experience is preferred especially in a resource/workforce planning environment
Strong, clear, and concise written and oral communication skills
Strong customer focus and track record of satisfied matrix partners
History of working with/understanding projects in an Agile environment a plus
Experience partnering with virtual and globally distributed teams
Understanding of the Cigna Government Business Segment and structure within is ideal
Alteryx Core Certification or similar analytic engine expertise required
Exceptional leadership skills in order to coordinate collaboration across multiple teams
Proven ability to partner with senior leaders and influence the decision making process, collaborate across the organization and operate effectively within a matrix environment by resolving conflict and influencing others
Ability to influence, drive, and improve the areas above
The person in this position will need to be self-motivated and possess strong leadership qualities.
Capability to successfully navigate and contribute in a highly-matrixed environment
Strong customer focus and management of client expectations

Working conditions

The individual in this role will be expected to work a standard 40 hour work week. This position will likely be a salaried employee. The position will have the opportunity to be performed from home. When working from home the individual must maintain a secure working environment since the information may contain HIPPA compliance information. The individual must maintain a high speed internet connection for establishing a compliant VPN connection to the Cigna network.

Direct reports

This position will not have any direct reports

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Posted: 2021-11-12 Expires: 2021-12-11
Sponsored by:
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Sponsored by:
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Cornerstone Workforce Optimization and Business Readiness Lead

Memphis, TN 38103

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