Under the immediate supervision of the Clinical Services Business Manager, is responsible for navigating patients through the process of receiving their COVID-19 vaccination series.
This is a temporary part-time position working 24 hours per week.
A. Clinical Administrative Competency
Maintain awareness of organizational COVID-19 vaccine guidelines and updates from the CDC and NH State DHHS.
Schedule appointments for qualified patients, following the phased distribution plan, to receive their two doses of the COVID-19 vaccine series within the appropriate timeframes. Quickly fill cancellations and coordinate appointment changes.
Check in patients for their scheduled appointments, verifying and updating all patient information at each visit. Is responsible and skilled at obtaining accurate information on the patient in as swift a manner as possible
Provide all patients with required handouts and answer simple questions. Forward patient's clinical concerns to the COVID-19 vaccine clinical staff for follow up.
B. Patient Advocacy
Utilize appropriate resources for non-English speaking patients, hearing and sight impaired individuals, and/or healthcare illiteracy
Take proactive steps to recognize and report suspected abuse including child abuse, sexual abuse, spousal abuse, report to your supervisor
C. Quality
Participates in quality reviews vaccination audits and process improvement as needed.
Follows infection prevention practices and techniques to prevent the spread of illness
D. Professionalism
Utilized professional and polite telephone etiquette skills and computer skills to communicate and follow up with patients regarding their vaccine appointments.
Education: High School Diploma or equivalent

Experience: Experience in a healthcare setting preferred, experience with electronic health records preferred. Must be computer proficient