14 days old

Customer Contact Center Sales Supervisor - Remote Opportunity

Orkin LLC
Tampa, FL 33602 Work Remotely
  • Job Code
    CUSTO08985-00003

Do you want to be a part of the Orkin Story? We have a GREAT story to tell and those chapters come from many men and women who had not previously considered the pest management industry.


At Orkin, our purpose is to help protect the world where we live, work and play.


Our Sales Supervisors help us deliver on this purpose by supporting our customers and field locations at our full service National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service and termite billing/claims teams.


Sales Supervisors will work to improve sales performance by optimizing training and the callers in-call sales experience to enhance a best in class call center sales team. The supervisor role is key to our success and we reward our Leaders with a competitive compensation package along with comprehensive benefits.


If you are highly motivated and enjoy leading others in a fast pace environment, then you will want to be a part of the Rollins Winning Tradition. You will soon find out that we are much more than bugs!


The Opportunity:


The successful Sales Supervisor will possess the following abilities and will be responsible for:


  • Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted sales plan

  • Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals

  • Assist in the delivery and successful completion of all training programs

  • Assist in the formulation of sales targets for individual agents and teams

  • Partner with other departments to find opportunities and efficiencies along the sales process

  • Monitor phone calls daily from agents to assure compliance with the Conversational Sales Flow model and rate card pricing and scheduling guidelines

  • Assist with sales and/ or customer service calls during peak times

  • Collaborate with sales managers on agent coaching to increase agent and overall center productivity

  • Assign tasks to support personnel and monitor work output

We Offer:


  • A Competitive Compensation package with upward earnings potential

  • Comprehensive benefits package including medical, dental, vision & life Insurance

  • 401(k) plan with company match,employee stock purchase plan

  • Paid vacation, holidays, andsick time

  • Employee discounts, tuition reimbursement, dependent scholarship awards

  • Inclusive training programs as the industry leader

Why Orkin?


  • Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers

  • As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM

  • The Pest Management Industry is growing and is a recession resistant line of business

  • Orkin is financially stable and growing as the largest subsidiary ofRollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

  • Orkins National Contact Center is high energy, fun and collaborative work environment with a high performing inbound lead generation strategy

Are you ready to write your ORKIN CAREER STORY?



Requirements:


We require ability to pass a drug screen and background check.


Additional context: sales supervisor, competitive earnings, career, management, military, leadership development, inbound sales, phone sales, cold calling, competitive earnings, customer service specialist, customer service representative, customer service, administrative, sales leader, sales manager, supervisor

Experience

Required
  • 2 - 4 years: Supervisory/management level experience with supervising employees in a sales environment

Education

Required
  • High School/GED or better
Preferred
  • Bachelors or better

Skills

Required
  • Results Oriented
  • Communication
  • Problem Solving Ability
  • Customer Service
  • Leadership

Behaviors

Required
  • Team Player: Works well as a member of a group
  • Dedicated: Devoted to a task or purpose with loyalty or integrity
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Leader: Inspires teammates to follow them
Preferred
  • Loyal: Shows firm and constant support to a cause

Motivations

Preferred
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  • Self-Starter: Inspired to perform without outside help
  • Goal Completion: Inspired to perform well by the completion of tasks
  • Financial: Inspired to perform well by monetary reimbursement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



See job description





Posted: 2021-01-05 Expires: 2021-02-03
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Customer Contact Center Sales Supervisor - Remote Opportunity

Orkin LLC
Tampa, FL 33602

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