15 days old

Customer Service and Billing Specialist

Vicinity
Boston, MA 02109
  • Job Code
    DF95
With 19 networks in 13 major cities, Vicinity Energy is North Americas largest provider of district energy solutions, offering energy investment, infrastructure and management to municipal, commercial and institutional customers with mission-critical energy needs. Our 450+ skilled engineers, operators and energy experts have a singular dedication to our customers success and a relentless focus on delivering efficient energy, resilient management and operation of cooling and heating networks, the production of green energy and carbon footprint reductions for the customers and communities in which we serve.

Summary



The Customer Service and Billing Specialist manages monthly invoicing process, analyzes metered data, and coordinates variance resolution amongst departments. The Customer Service and Billing Specialist supports data requests and analysis requests from other departments. This is a full-time exempt position and reports to the Manager of Customer Service. This position is located in Boston, MA.





Responsibilities



Manage monthly meter data information processing and analysis and monthly invoicing process for both Cambridge and Boston.

Coordinate interdepartmental participation in billing effort.

Process S-1 inputs for meter changes and account changes. Coordinate with departments as necessary

Support account managers, distribution, customer service and metering departments with data requests, including usage profiles, account demand information, and customer information.

Manages and tracks Customer Service CAP and Maintenance funds.

Review customer meter information daily, including flow, pressure, alerts and deviations. Coordinate personnel dispatch using Maximo and communication of necessary follow up.

Support rate design in CC&B billing system. Coordinate user testing and provide feedback to IT billing specialists.

Lead monthly post-billing analysis process with customer service department. Document variances and actions taken.

Lead Telog working group to analyze ongoing improvements in data gathering and analysis and assist with business unit decisions on data gathering.

Document monthly invoicing process and cross train as needed. Seek support where needed.

Receive and handle customer inquiries. Analyze request, provide information requested or ascertain who can best provide the information and route requests to the appropriate party.

Manage small customer accounts through proactive communication, response to inquiries and regular site visits.

Must observe and comply with all standard safety codes and practices, and perform work in accordance with recognized trade and company standards and, where applicable, local, state, and federal laws.

Must participate in mandatory training and other programs.

Performs other related duties as required.



Qualifications and Experience



Bachelors degree required. Minimum of 5-10 years experience in billing especially in utility or related field.

Must possess solid computer skills. Proficiency with Microsoft Office Suite and Windows required.

Knowledge of building industry and HVAC industry terminology and ability to perform calculations for HVAC.

Excellent written and interpersonal skills.

Strong analytical skills required.

Able to work independently or as part of a team.

Able to multi-task in a fast-paced environment.

Effective oral and written communication skills with good vocabulary, good grammar, and ability to tactfully handle customer service issues in large or complex accounts or when issues are escalated to him or her by another team member.

Ability to independently compose written internal or customer communications.

Good telephone etiquette.

Ability to handle confidential or sensitive information or issues.

Must submit to company required pre-employment drug screening and background check.






Posted: 2021-03-26 Expires: 2021-04-24
Sponsored by:
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Sponsored by:
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Customer Service and Billing Specialist

Vicinity
Boston, MA 02109

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