15 days old

Customer Service/Baggage Service Associate - Charlotte, NC

Hospital Housekeeping Systems LLC
Charlotte, NC 28202
  • Job Code
    CUSTO006352

Do you enjoy hospitality, and providing warm & welcoming customer service? Are you committed to maintaining the highest standards of helpfulness, and being a detail-oriented problem solver every day?


HHS Aviation is looking for enthusiastic team members with a commitment to excellent service to join our team at the Charlotte Airport. HHS is a 46 year old company, committed to providing the highest level of service and safety - we are looking for the best in the industry as we continue to grow!


  • Direct travelers to the proper security checkpoint lanes.

  • Assist customers with wayfinding and general airport customer service needs, answering questions, and providing pertinent information to customers as needed.

  • Monitor the amount and size of carry-on items customers bring to security checkpoints using airport/air carrier-provided allowances and measuring equipment.

  • Assist customers by directing them to the appropriate baggage carousels and helping them find their bags in a friendly, professional manner.

  • Log all unclaimed baggage and notify the appropriate parties of it in a timely manner.

  • Assist at the induction points to place baggage on the bag belts; load baggage in the most efficient manner onto conveyors serving the baggage handling system.

  • Straighten security checkpoint stanchions when needed, to ensure a neat and organized queue.

  • Staff the Automated Passport Control (APC) kiosks to assist customers with the use of the kiosks and to answer any questions about the process.

  • Other duties as assigned, in order to ensure smooth, efficient and orderly operation of the airport security and passenger processing areas.

Requirements & Qualifications:


  • Ability to lift up to 50 pounds, and use a hand cart, dollies, and other manually-operated equipment to move baggage pieces.

  • Fluency and proficiency in the English language to greet and direct customers and answer airport-related questions.

  • Comfort with standing for long periods of time.

  • Consistency in providing clear directions to customers in a polite and engaging manner, while in a high-stress, fast-paced environment.

  • Knowledge of (or willingness to quickly learn) how to operate a 2-way radio, which will be used to communicate with other colleagues and partners throughout the airport.

  • At least one year of customer service experience required (aviation/airline preferred).

The HHS Aviation operation at Charlotte Douglas International Airport operates 24/7, and we need team members who are able to work various shifts, including weekends and holidays. The most successful CSA/BSA team members are at the top of their game every day, with enthusiasm, respect for colleagues and customers, and a high regard for safety!


Pay: Starting at $12/hour


Job Type: Full-time


Schedule: Varying shifts including early mornings, nights, weekends and holidays.




Aviation Services Management





Posted: 2021-11-12 Expires: 2021-12-11
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Customer Service/Baggage Service Associate - Charlotte, NC

Hospital Housekeeping Systems LLC
Charlotte, NC 28202

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