17 days old

Customer Service Rep

National Express Corporation
Tucson, AZ 85701
  • Job Code
    202942
Description

Total Transit/ totalride is a subsidiary of National Express, An Arizona based company under the brand name of totalride has proudly been providing private/public

transportation for over 34 years. A provider of transit, paratransit, student transportation, fixed route, TNC, taxi overflow,

on-demand, ADA paratransit, and senior transportation services committed to safe, reliable and courteous transportation

services. We are currently seeking a Customer Service Representative for our Customer Service Center (CSC) in

Tucson, AZ.

  • Are you comfortable navigating in Windows and conducting basic data entry?
  • Can you talk on the phone while multitasking?
  • Are you able to navigate using Google maps?
  • Are you patient and able to provide exceptional customer service?
  • Are you capable of handling a high volume of calls and making quick decisions?

Responsibilities:
  • Address customer's questions and concerns in a courteous manner
  • Sell Transit passes for various transportation fares
  • Run reports and maintain information in an Excel spreadsheet
  • Handle cash
  • Generating reports as needed
  • Encouraging compliance with company policies and procedures
  • Maintaining accurate, orderly and up to date records for all administrative tasks
  • Encouraging compliance with company policies and procedures
  • Performing various administrative tasks

Qualifications - Internal
  • High School graduate or equivalent
  • Customer service experience required
  • Sales and cash handling experience required
  • Excellent oral communication skills to respond and present professionally to callers and visitors.
  • Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of

internal and external sources.
  • Strong inter personal skills and excellent written and oral communication skills required
  • Critical thinking and problem-solving skills are also required
  • Excellent oral and written communication skills with excellent interpersonal skills
  • Computer literacy, preferably in word processing and spreadsheets,
  • Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
  • Bilingual English/Spanish a plus

National Express LLC is an Equal Opportunity Employer.

For more information please visit http://www.totalride.com/careers.

Key Words: Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transportation Clerk,

Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll Assistant, Billing Clerk, DOT Records Clerk

Qualifications

  • High School graduate or equivalent
  • Customer service experience required
  • Sales and cash handling experience required
  • Excellent oral communication skills to respond and present professionally to callers and visitors.
  • Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.
  • Strong inter personal skills and excellent written and oral communication skills required
  • Critical thinking and problem-solving skills are also required
  • Excellent oral and written communication skills with excellent interpersonal skills
  • Computer literacy, preferably in word processing and spreadsheets,
  • Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
  • Bilingual English/Spanish a plus

National Express LLC is an Equal Opportunity Employer.

For more information please visit http://www.totalride.com at http://www.nationalexpresstransit.com/

Key Words : Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transportation Clerk, Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll Assistant, Billing Clerk, DOT Records Clerk

Job: Operations Field

Primary Location: United States-Arizona-Tucson-NETC Tucson Transit

Organization Transit

Employee Status Regular

Job Level Individual Contributor

Job Shift Day Job

Travel No

Req ID: 202942





Posted: 2020-11-08 Expires: 2020-12-07
Sponsored by:
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Sponsored by:
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Customer Service Rep

National Express Corporation
Tucson, AZ 85701

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