17 days old

Customer Service Rep

Coral Industries, Inc
Tuscaloosa, AL 35401
  • Job Code


Job ID: 347401

Coral Industries a CRH company, is a leading manufacturer of quality architectural and shower enclosure products in North America.

Job Summary

Amazing opportunity to work with one of the leading suppliers of building products in North America!

This opportunity will allow you to serve our customers by providing product and service information, resolving product and service problems, and process orders.Will assist with estimating costs, sizing and dimensions of the products, as well as discussing with customers about installation of the products.

This role is perfect for the individual who approaches their work in a professional manner, who loves to be a part of a team, and who wants to help us get better, every single day. If that sounds like you, come join this industry leader!

Essential Duties andResponsibilities

  • Maintain broad knowledge of clients, products and services of the organization

  • Document customer interactions and transactions

  • Listen attentively to customer needs and concerns, demonstrate empathy, and be an advocate for the customer

  • Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist

  • Data entry of faxed, emailed, and phoned in orders for production

  • Coordinate between sales and production to meet customer deadlines

  • Maintain good communication channels with product and support staff

  • Communicate withcustomers to determine expected delivery date and time

  • Resolve product or service problems by clarifying customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution

  • Assist sales staff with expediting orders and communications with the production floor

  • Provide assistance to all co-workers when needed

Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.

Skills, Knowledge, and Ability Requirements

To be considered for the Customer Service Representative position, the following conditions must be met:

  • A minimum of 1 year previous customer service experience, glass industry preferred

  • Strong organizational and listening skills

  • Ability to read and perform mathematical calculations, and write measurements in number fractions

  • Ability to read, interpret, and understand drawings and specifications

  • Ability to work overtime when required

  • Ability to work independently and prioritize work with deadlines

  • Ability to work in a fast paced, team environment to meet required deadlines

  • Ability to communicate effectively and conduct themselves professionally, with excellent written and verbal communications

  • Computer experience and accuracy in numeric typing

  • Experience with installation, assembly, carpentry, or construction is a plus

What CRH Americas Offers You

  • Highly competitive base pay

  • Comprehensive medical, dental and disability benefits programs

  • Group retirement savings program

  • Health and wellness programs

  • A culture that values opportunity for growth, development, and internal promotion

About CRH Americas

CRH Americas has a long and proud heritage as one of North Americas largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Coral Industries, a CRH company, is a great place to grow! If youre up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on thislink.

Posted: 2021-11-11 Expires: 2021-12-10
Sponsored by:
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Sponsored by:
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Customer Service Rep

Coral Industries, Inc
Tuscaloosa, AL 35401

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