20 days old

Customer Service Representative, Barbourville, KY

General Dynamics Information Technology
Frankfort, KY 40601
  • Job Code
    9111_RQ103413

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Agency Specific, PSD

Public Trust/Other Required:

None

Job Family:

SCA

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and thats important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we cant turn into opportunity. And our work depends on an experienced L&D Professional joining our team activities.At GDIT, people are our differentiator.

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
  • Places outbound customer service or customer satisfaction calls, as required by client.
  • Completes call guides; gathers and verifies required information.
  • Attends telephone skills and program information training sessions; adheres to established levels of service.
  • Adheres to established customer service and documentation standards within required time frames.
  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation

  • Basic Qualifications
  • High school diploma or G.E.D.
  • One or more years of customer service or other telephone experience

  • Other Qualifications
  • Basic communication skills
  • Call center experience preferred
  • Ability to work independently/self-starter in a remote position.
  • Excellent attendance.
  • Ability to follow oral and written directions
  • Ability to meet professional standards towards project and co-workers
  • US Citizenship is required, as stated in the contract - Must be able to obtain and maintain a government security clearance.
  • Work Environment:
  • Office environment
  • May require shift work
  • Medical experience and/or medical claims knowledge would be helpful but is not necessary.
  • Hours are Monday Friday 8:45 am 5:15 Eastern.
  • Performs clerical or administrative duties as assigned.

The likely hourly rate for this position is between $10.27 - $17.05, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Telecommuting 100%

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement. We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.





Posted: 2021-11-11 Expires: 2021-12-10
Sponsored by:
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Sponsored by:
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Customer Service Representative, Barbourville, KY

General Dynamics Information Technology
Frankfort, KY 40601

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