17 days old

Customer Service Representative (CA)

Medical Transportation Management
Orange, CA 92866
  • Job Code

Who We Are and Our Mission:

MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.

Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

MTM is growing and hiring Customer Service Representatives for our Orange County, California location. Upon hire, MTM is offering a $1,000 sign on bonus!

What Will Your Job Look Like?

The Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Service Representative will handle a variety of tasks, which include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture IDs, handle customer requests, and receptionist and administrative support.

This position is located in our Orange County, California office Monday-Friday with operation hours of 8am - 5pm.

All you need is...

  • High School Diploma or GED
  • College Degree, a plus
  • Typing speed of 30 WPM or greater
  • One year customer service experience required

Even better if you have...

  • Six month experience working in a customer service contact center preferred
  • Knowledge of Trapeze software preferred
  • Ability to work in multiple software systems at once along with strong computer navigation skills
  • Acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures and MTMs Transportation Provider Network
  • Adhere to all established MTM and Employee Handbook guidelines
  • Knowledge of Microsoft Outlook, Word and Excel
  • Excellent customer service skills
  • Ability to work independently and as part of a team
  • Ability to identify with customer needs and circumstances

MTM Incentives

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Flexible Scheduling
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Birthday Holiday
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Milestone Anniversary One Month Sabbatical
  • Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net

Posted: 2021-11-11 Expires: 2021-12-10
Sponsored by:
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Sponsored by:
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Customer Service Representative (CA)

Medical Transportation Management
Orange, CA 92866

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