10 days old

Customer Service Representative

TransCore, LP
Dover, DE 19904
  • Job Code
    CUSTO09175

TransCore, (TRN) a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking a full-time Customer Service Representative to join our team in Dover, Delaware.


Under the direction of the Call Center Supervisor or Lead, the Customer Service Representative (CSR) will interact with customers primarily over the telephone and is responsible for assisting customers in opening accounts, performing routine maintenance updates, assisting with customer issues and concerns and providing quality service. This process includes accurately explaining the E-Z Pass terms and conditions and the Violation Processing policies and procedures. The Call Center CSR is responsible for processing information in accordance with TransCore and DelDOTs standards of performance.


Specific Duties to be performed: Other responsibilities include, but are not limited to:


  • Assist E-Z Pass customers with opening accounts, routine maintenance updates, and issues and concerns.

  • At Least 1-year prior customer service and call center experience.

  • Accurately explain the E-Z Pass terms and conditions and Violation Processing policies and procedures.

  • Process account payments and perform proof process at end of shift.

  • Assist in processing of violations as a complementary part of their workday.

  • Ensure that quality assurance measurements are followed, as define by DelDOT and TransCore management.

  • Consistently meet or exceed performance goals to ensure the highest quality of service is provided to the E-Z Pass customer base.

  • Perform other duties as directed by TransCore management.

Required Skills and Experience:


  • Working knowledge of Microsoft Word and Excel

  • Excellent written and verbal communication skills

  • Bi-lingual in Spanish desired

  • At least 1 year prior customer service and call center experience required

  • Availability to work schedule between 7AM - 8PM Monday - Friday, and 8AM - 2PM Saturday


Customer Support





Posted: 2021-01-05 Expires: 2021-02-03
Sponsored by:
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Sponsored by:
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Customer Service Representative

TransCore, LP
Dover, DE 19904

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