19 days old

Customer Service Representative (Front Office)

Highland Rivers Health
Canton, GA 30114
  • Job Code
    319124672
One of Georgia's largest behavioral healthcare providers, Highland Rivers provides compassionate, professional treatment and recovery services to adults, children, families and veterans affected by mental health issues, substance abuse and addiction, and intellectual and developmental disabilities. Our purpose is to help every individual recover and live independent, successful and fulfilling lives.

Responsibilities will include:
  • Must be customer service oriented
  • Demonstrates effective problem solving skills
  • Promptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and procedures
  • Schedule, reschedule and cancel appointments as needed
  • Return all telephone messages in a timely manner
  • Provides information on HRH programs
  • Collects and enters the information of individuals served into the EHR system in a concise, thorough and accurate manner
  • If applicable, ensures individuals are referred to the clinical team for triage.
  • Responds to irate individuals in a calm and professional manner
  • Maintain current and up to date data concerning provider schedules, accepted insurance plans, and any pertinent information
  • Scan paper documents in a timely manner.
  • Collects all monies due to HRH and posts to Cash Sheet accurately.
  • Checks in/out all individuals served in a timely manner.
  • Completes the financial process accurately and in a timely manner
  • Upholds positive interpersonal relations among all team members..
  • Use initiative and good, sound judgment.
  • All other duties as assigned






Posted: 2023-01-10 Expires: 2023-02-08
Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Service Representative (Front Office)

Highland Rivers Health
Canton, GA 30114

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast