25 days old

Customer Service Representative - Inbound

Sacramento, CA 95814
  • Job Code
Avsis is a rapidly growing eye care, dental and hearing company serving approximately 8.5 million members for both commercial and government programs. As a Customer Service Rep (CSR) duties include developing and enhancing customer/provider relationships by responding to customer/provider inquiries and resolving customer/provider concerns. Using online resources and support systems, CSR's will investigate, analyze, and resolve issues to achieve customer satisfaction. CSR's will be responsible for maintaining complete and accurate documentation of all customer interactions, demonstrating responsiveness and a sense of urgency when dealing with customers, maintaining production and phone quality standards and supporting individual/team goals and initiatives.

Essential Job Functions and Responsibilities:

  • Ability to maintain production levels and quality goals.
  • Ability to work independently and possess problem solving goals with focus on detail.
  • Ability to establish and maintain effective working relationships in a team environment.
  • Ability to absorb and apply new and changing information.
  • Ability to manage personal stress; the ability to remain calm and controlled in stressful situations.
Qualification Requirements:
  • A minimum of 12 months of Customer Service Experience
  • Excellent written and verbal communication skills
  • High school diploma or equivalent required.
  • Proficient computer skills including MS Office (Word, Excel, PowerPoint, Access, and Outlook) required.
  • Must have 10-key proficiency and the ability to type 30 WPM.
  • Strong listening and interpersonal skills required.
  • Excellent verbal and written communication skills.
  • Must be highly organized, detail oriented and a self-starter with strong analytical skills and the ability to multi-task.
  • Must be able to maintain a high level of confidentiality. Must be able to provide excellent customer service to internal/external customers.

About Avesis:

Avesis has been providing essential ancillary benefit solutions since 1978. Since its inception Avesis has developed, administered and refined its offerings to provide clients with best-in-class product choices and services. Today, our programs cover more than 8.5 million members throughout the country. We strive for excellence in all that we do and our benchmark performance in terms of member satisfaction and client retention underscores this singular focus.

The continued upward spiral in health care costs has challenged sponsors, providers and payers of health benefits to deliver high quality care in the most cost-effective manner possible. The Avesis benefits menu has been created to meet that challenge by making available quality essential ancillary benefit services at the lowest possible price while never sacrificing the highest quality of service. Providing outstanding customer service is a top priority, and our core values of accountability, empowerment, excellence, and integrity help us achieve high member and client satisfaction.

As of January 2016 Avesis is a wholly-owned, independent subsidiary of The Guardian Life Insurance Company, a distinction that brings even more capabilities to Avesis. The Guardian is a Fortune 250 mutual insurance company that has put its policyholders and clients above all else for more than 150 years, and it has earned them not only a great reputation but awards and accolades from such authorities as J.D. Power. Adhering to high standards, doing the right thing, and making people count are the founding principles that has kept Guardian financially sound and made them one of the largest insurance companies in the country.

In January 2017, Premier Access joined the Avesis family. Premier Access has focused on direct state contracts for Medicaid and Chip, specifically in California and Utah. They were one of the original participants in the Chip and Medicaid programs.

Avesis is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Posted: 2021-03-26 Expires: 2021-04-24
Sponsored by:
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Sponsored by:
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Customer Service Representative - Inbound

Sacramento, CA 95814

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