13 days old

Customer Service Representative- Nursing- Express Scripts

Salt Lake City, UT 84111
  • Job Code

Works within the fast paced environment of the Central Nursing Team to complete non-clinical projects and functions to deliver straightforward administrative and/or other basic business services in Customer Service. As a first line of contact, this team float role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems within the nursing department, p erforming research to respond to inquiries and interpreting to determine most effective response. Works with Nurse Manager and field staff to schedule patient visits for home infusion. Works with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals. Works with various staff, departments and prescribers via fax, email, IM, and phone. Responds timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules. Position requires excellent interpersonal skills, critical thinking, multi-tasking, retention, professional maturity, and flexibility. Independently responds to inquiries ranging from routine to moderate complexity. Issues tend to be routine in nature. Excellent knowledge and understanding of Customer Service and business/operating processes and procedures. Works with clearly defined procedures under minimal to medium supervision. Enhances organization reputation by accepting ownership for responding to new and different requests. Escalates issues as necessary.


  • Use of pharmacy and scheduling programs for documentation and nurse scheduling of home infusion visits.
  • Proactively communicate to field staff, nursemanagement,and patients.
  • Investigate/research issues and provide resolution.
  • Take initiative for problem solving with ability to multitask effectively and use critical thinking.
  • Correct and timely entry of data in appropriate systems.
  • A pro-active work ethic with ability to be managed/trained virtually
  • Proficiency and use of Excel and Outlook


  • High School education or GED.
  • 5+ years of relevant Customer Service experience.
  • Microsoft Office Suite.
  • Extremely detailed oriented.
  • Excellent written and oral professional communication skills.
  • Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.

This role is located onsite which expects most work to be performed at a Cigna office location, but may allow for some work to be performed at home. Employees must be fully vaccinated if they choose to come onsite. Currently, due to the pandemic, we are encouraging all employee to remain working from home and all onsite meetings require a virtual option. However, we ex-pect that this role will likely return to being performed primarily at an office location.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Posted: 2021-11-22 Expires: 2021-12-21
Sponsored by:
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Customer Service Representative- Nursing- Express Scripts

Salt Lake City, UT 84111

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