21 days old

Customer Service Representative

Orkin LLC
Peoria, AZ 85345
  • Job Code
    CUSTO11870-00001

At Orkin, our purpose is to help protect the world where we live, work, and play.Our Customer ServiceRepresentativesare committed to this purpose.


Our Customer ServiceRepresentativesare full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.


This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career!


The Successful Customer Service Specialist Will . . .


  • Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment

  • Contact customers to schedule and confirm service appointments

  • Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate

  • Schedule & communicate with Service Technicians to meet customer requirements

  • Perform outbound calls to customers to follow-up on service received and outstanding account balances

  • Receive payments from past due customers

  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules

  • Reschedule un-serviced accounts within 24 hours

  • Answer inbound customer service calls with an open, friendly greeting

  • Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs

  • Use strong communication skills to communicate/empathize with customers

  • Work well within a team

  • Participate in quality assurance processes/programs/initiatives as requested


We Offer


  • Competitive hourly pay

  • Comprehensive benefits package including medical, dental, vision, maternity & life insurance

  • 401(k) plan with company match,employee stock purchase plan

  • Paid vacation, holidays, andsick leave

  • Employee discounts, tuition reimbursement, dependent scholarship awards

  • Quality, comprehensive training programs


Why Orkin?


  • Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers

  • As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM

  • The Pest Management Industry is growing and is a recession-resistant line of business

  • Orkin is financially stable and growing as the largest subsidiary ofRollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA


If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team!


APPLY NOW for immediate consideration?



Requirements: We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.


Keywords: customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable

Education

Required
  • High School/GED or better

Skills

Required
  • Explaining
  • Communication
  • Customer Support
  • Customer Service
  • Active Listening

Behaviors

Required
  • Dedicated: Devoted to a task or purpose with loyalty or integrity
  • Team Player: Works well as a member of a group
  • Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred
  • Goal Completion: Inspired to perform well by the completion of tasks
  • Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
  • Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



See job description





Posted: 2020-10-04 Expires: 2020-11-02
Sponsored by:
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Customer Service Representative

Orkin LLC
Peoria, AZ 85345

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