17 days old

Customer Service Representative

Land O'Lakes Inc.
St Joseph, MO 64501
  • Job Code

Join Land O'Lakes, Inc., and help us bring food from farmer to fork, building vibrant communities along the way. We're a global, Fortune 250 company and a farmer-owned cooperative, which means we work for one another-not Wall Street. We're proud to rank a Top Workplace. We offer:
  • Competitive compensation and rewards
  • Best-in-class healthcare for you and your family
  • Powerful savings programs
  • Training and career progression

Customer Service Representative

The Customer Service Representative provides accurate information to customers regarding production, receipts, and shipments of materials. Maintains accurate inventories and must be knowledgeable in recognizing and resolving inventory/reporting issues. Represents the company by responding professionally, timely, and accurately to customer inquiries.

Job Responsibilities:

Data entry and Reporting

  • Analyze production reporting, receipts, and shipments for accuracy.
  • Report information accurately and timely to customers via customers' requests.
  • Enters accurate information into ERP system ensuring matching with the customers' systems (if applicable).
  • Is proactive in recognizing bills of material inaccuracies both in the system and on production batch sheets.

Inventory Management
  • Review and reconcile inventories at the end of production runs, audits, or as requested.
  • Work with production personnel to understand processes in order to resolve and alleviate reporting and inventory issues.
  • Reconcile customers' systems and report adjustments to customers.
  • Create and evaluate yield analyses when inventory discrepancies require more definitive explanations.

Customer Relations
  • Respond to customers' correspondence professionally, timely, and accurately.
  • Be knowledgeable with customers' products and processes to assist with inventory inquiries.
  • Understand and maintain knowledge of customers' systems.
  • Provide month end reporting to customers and accounting with accurate billing information.
  • File paperwork according to company and customer requirements.
  • Act as backup in the absence of other CS Representative(s).

  • Receive shipping orders from customers, verify inventory availability, and arrange trucks as needed.
  • Ensure proper DOT regulated bills of lading and SDS' are provided to warehouse
  • Ensure that personnel and security guard has updated load information.
  • Report shipments timely to customers including any requested information.

Production Preparation and Interaction
  • Attend all pre-production meetings to understand production and customer requirements per product.
  • Assist production personnel in creating, updating, or editing batch records when needed and maintain customers' part numbers on batch sheets.

Experience Required

  • High School Diploma or GED
  • Detail Orientated
  • Microsoft Skills
  • Excellent communication skills

Experience Preferred

  • Prior customer service experience
  • ERP system knowledge

Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including pre- and post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O'Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.

Land O'Lakes endeavors to make Landolakesinc.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.

Posted: 2022-08-02 Expires: 2022-08-31
Sponsored by:
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Sponsored by:
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Customer Service Representative

Land O'Lakes Inc.
St Joseph, MO 64501

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