24 days old

Customer Services and Information Technology Officer, with Polygraph

General Dynamics Information Technology
McLean, VA 22101
  • Job Code
    9111_RQ68329

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Suitability:

Polygraph

Public Trust/Other Required:

Job Family:

Systems Administration

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and thats important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge that we cant turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities at McLean or Warrenton, Virginia.

At GDIT, people are our differentiator. As a Customer Services and Information Technology Officer (CSITO) directly supporting the customer, you will be trusted to provide both critical technical support in addressing complicated IT-related issues and delivering exceptional customer service. In this role a typical day will include:

  • Working as part of a motivated, high-performing team
  • Resolving critical IT-related issues that negatively impact the customers mission
  • Collaborating with teammates and government customers to identify process improvements
  • Lending expertise and institutional knowledge to less experienced CSITOs to improve the overall technical excellence of the team
  • Manage personal metrics, alignment to KPIs, and the offices ticket queue

REQUIRED QUALIFICATIONS:

  • Education: Bachelors degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Minimum of 2 years related experience.
  • Technical Skills: Experience with Active Directory, Windows 7, Microsoft Outlook, Microsoft Office, and demonstrate hardware/application troubleshooting skills.
  • Security Clearance Level: Top Secret/SCI with Polygraph
  • Preferred Qualifications: Knowledge of customer product base (software/hardware).

WHAT GDIT CAN OFFER YOU

  • Alignment to a mission-critical role that directly impacts the customers ability to effectively execute its mission.
  • Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
  • Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.

Independently provides technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.

Troubleshoots system hardware and software specific issues.

Trains end users on the proper use of hardware and software.

Performs software installations and upgrades to operating systems and layered software packages.

Monitors and tunes the system to achieve optimum performance levels.

Ensures workstation/server data integrity by implementing standard software and hardware solutions.

Independently ensures data/media recoverability by following a schedule of system backups and database archive operations.

Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.

Ensures that performance and security of computers meet the needs of network users.

Applies practical knowledge of job area typically obtained through advanced education and work experience.

May evaluate existing systems and assist with planning long-term strategies.

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 2+ years of experience

#DPOST
#CJPOST
#SWDevIC
#ISDCJ
#HolidayCheer
#ComebackGDIT
#OpportunityOwned
#GDITCareers
#GDITLife
#WeAreGDIT

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Telecommuting Not Allowed

Work Location:

USA VA McLean

Additional Work Locations:

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.





Posted: 2020-10-04 Expires: 2020-11-02
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Customer Services and Information Technology Officer, with Polygraph

General Dynamics Information Technology
McLean, VA 22101

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