18 days old

Data Systems Coordinator 1

Columbus, OH 43215
  • Job Code

Ohio Department of Public Safety - Bureau of Motor Vehicles/Field Operations/Deputy Technical Services Unit

Work hours: Monday - Friday 7:30 a.m. - 6:00 p.m. and Saturdays 7:30 a.m. - 2:00 p.m. (hours may vary)

Report in location: 1970 West Broad Street, Columbus, Ohio 43223

Provide first level service helpdesk support for & act as liaison between BMV & the state of Ohio Deputy Registrars, Exam Stations, IRP offices, LADR offices, & FADR offices; Use manual to troubleshoot & rectify minor issues pertaining to hardware, application (BASS), & network issues; Escalate major & non-routine issues to higher level programmers, network technicians &/or vendors.

Provide assistance regarding operational & procedural inquiries (including, but is not limited to, questions pertaining to vehicle registration, the Ohio Revised Code, Deputy Registrar Manual, Ohio traffic laws, & all related procedures & processes).

Maintain computer log of calls & issues including origin & content of call; Initiate & monitor trouble tickets (ServiceNow) for ongoing escalated issues; Identify & report any patterned or frequent technical or procedural issues; Perform other related duties as required (e.g., prepare weekly summary of reported inquiries; providing information for the update of procedural & technicalmanuals, etc.).

3 courses or 9 mos. exp. in electronic data processing/computer science (i.e., excludes data entry/ keypunch); 9 mos. trg. or 9 mos. exp. in computer hardware/software systems; 1 course or 3 mos. trg. in operation of computer terminal & peripheral equipment (e.g., printers, modems, bursters, disk & tape drives).

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Posted: 2021-02-08 Expires: 2021-03-09
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Data Systems Coordinator 1

Columbus, OH 43215

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