18 days old

Data Systems Coordinator 2

Columbus, OH 43215
  • Job Code

Ohio Department of Public Safety - Bureau of Motor Vehicles/Field Operations/Deputy Technical Services Unit

Work hours: Monday - Friday 7:30 a.m. - 6:00 p.m. and Saturday 7:30 a.m. - 2:00 p.m. (hours may vary)

Report in location: 1970 West Broad Street, Columbus, Ohio 43223

Under direct supervision of the Data Systems Coordinator Supervisor., act as technical liaison between Bureau of Motor Vehicles (BMV) & the state of Ohio Deputy Registrars; Assist lower level Data Systems Coordinators (DSC) with escalated &/or persistent technical & procedural issues (e.g., assist with questions regarding all hardware & software currently used by the Ohio License agencies, operational & procedural inquiries (e.g., questions regarding vehicle registration, the Ohio Revised Code(ORC), Deputy Registrar Manual, Ohio traffic laws, & all related procedures & processes)); Provide programmers, upper level network technicians, field technicians, & vendors with detailed information to resolve hardware, application &/or network issues.

Troubleshoot advanced hardware, software, & network issues via remote access & verbal description via telephone, for Ohio Deputy Registrars, Limited authority Deputy Registrars, Reinstatement offices, & other state entities; Perform equipment & software testing to determine the nature of vendor technical issues; Coordinate the dispatch of appropriate technician or vendor for repair & maintenance of deputy technical resources; Monitorfunctionality of all computer systems, applications & network connectivity of the Deputy Registrars; Take appropriate actions to notify proper personnel in the event of system outages; Research procedural & operational issues not included or unclear within the Deputy Manual, ORC, or other DTS documentation; Update & maintain all DTS documentation & reference manuals.

Monitor phone procedures, statistics, service tracking software(ServiceNow), & equipment logs to ensure accuracy, timeliness & to identify recurring issues; Coordinate maintenance of unit specific hardware & software; Coordinate the timely notification & tracking of repaired equipment; Manage the shipment &/or delivery of repaired equipment; Train current & new employees on processes & procedures.

12 mos trg. or 12 mos. exp. in electronic data processing/computer science (i.e., excludes data entry & keypunch); 12 mos. trg. or 12 mos. exp. in computer hardware/software systems; 3 courses or 9 mos. exp. in microcomputer, minicomputer &/or mainframe application programs; 1 course or 3 mos. exp. in operation of computer terminal & peripheral equipment (e.g., printers, modems, bursters, disk & tape drives).

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Posted: 2021-02-08 Expires: 2021-03-09
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Data Systems Coordinator 2

Columbus, OH 43215

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