10 days old

Deskside Support Technician

XPO Logistics, Inc.
Bloomington, CA 92316
  • Job Code
Logistics done differently.

Transport Topics ranked XPO Logistics #1 in North America, and Forbes named us one of America's best employers. As the Deskside Support Technician, you will be responsible for supporting and troubleshooting the XPO end-user environment, and for executing device life cycle management activities, including provisioning, fulfilling, deploying, supporting and dispositioning assets. We're constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. Become a part of our rapidly growing, dynamic team and we'll give you the tools and resources to build a career you're not only proud of, but one you'll love.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

  • Identify, triage, prioritize and resolve Level 1 and 2 incidents within our Service Level Agreement (SLA), which includes responding to high-priority outages outside of normal business hours
  • Follow ISO standards, including using a ticketing system, performing scheduled tasks and completing preventative maintenance duties
  • Escalate outages in accordance with SLA
  • Maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime
  • Use monitoring tools, such as Solarwinds and other diagnostic tools, to monitor equipment
  • Ensure that all systems are operating as efficiently and productively as possible and escalate issues to appropriate leadership/technical teams as needed within established timeframes
  • Demonstrate an understanding of the Warehouse Management Systems (WMS)
  • Perform daily walks around the warehouse or plant to perform equipment inspections and preventative maintenance
  • Perform installations, upgrades and basic troubleshooting of various software

What you need to succeed at XPO:

At a minimum, you'll need:

  • Experience troubleshooting and configuring RF devices (or other handheld terminals), Windows and Android PCs and tablets
  • Experience troubleshooting and configuring printers, including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners

It'd be great if you also have:
  • Associate degree, bachelor's degree or vocational training equivalent in Computer Science/MIS or work experience equivalent
  • 3 years of experience installing, troubleshooting/supporting corporate AV equipment, building, deploying and troubleshooting desktop computers in a corporate environment, and working with Microsoft Windows OS
  • 3 years of experience supporting telephony equipment
  • Capacity to work well on a team and take direction from a supervisor

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Posted: 2021-06-09 Expires: 2021-07-08
Sponsored by:
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Sponsored by:
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Deskside Support Technician

XPO Logistics, Inc.
Bloomington, CA 92316

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