17 days old

Digital Implementation Engineer

Intuitive Surgical, Inc.
Golden, CO 80401
  • Job Code
Company Description Job Description
Primary Function of Position:

The Field Service Engineer will install and support IntuitiveMedical products and ensure service agreements and warranty obligations are fulfilled. Manage, maintain, and distribute US North America inventory. Exceed customer expectations and maintain customer satisfaction at the highest possible level

Roles & Responsibilities:

  • Pre site verifications to prepare site for remote connection and system installation.
  • Assist in coordination of system delivery (e.g. confirming site readiness)
  • Perform system installations.
  • Install system upgrades.
  • Provide technical support to end-users and other Intuitiveemployees.
  • Train customer on new features or enhancements made to existing features.
  • Perform maintenance inspections as required to ensure system meets performance specifications.
  • Troubleshoot and repair Intuitiveproducts and associated equipment failures as required.
  • Maintain accurate configurations of installed base.
  • Manage spare parts inventory.
  • Support tradeshow activity.
  • Provide back up support to adjacent FE's
  • Administrative duties, which include but not limited to; Field Activity Reports, Return Material Authorizations, Expense Reports etc...
  • Act as a liaison for customers to Product Management, Engineering and Sales.
  • Provide feedback to improve processes and efficiencies.
  • Develop rapport with hospital staff
  • Competent in knowledge and implementation of Medical products used for patient care
Skills, Experience, Education, & Training:
  • 4+ years of field service experience (with medical systems preferred)
  • BS degree in software engineering, Biomedical Engineering, mechanical engineering, or equivalent training/experience
  • Proven track record of troubleshooting medical software systems
  • Windows Operating System and server system administrator
  • Good written and oral communication skills

Preferred Skills
  • Hardware and Software installation and configuration
  • Healthcare and Medical system installation
  • LDAP configuration and troubleshooting is a plus
  • Cloud computing is a plus
  • SQL system administrator and troubleshooting
  • Professional installation and wiring of PC hardware in multiple configurations (wall, boom, mobile cart)
  • Inventory Management, Domestic and Foreign Shipping and Receiving
  • Strong administrative and record keeping skills

Additional Notes and Physical Requirements
  • Prefer the ability to work from the central distribution center in the Denver Metropolitan area
  • Able to enter surgical and other patient care areas
  • Ability to travel up to 75%. Some short notice travel required
  • Able to Lift 50 lbs
Additional Information
All your information will be kept confidential according to EEO guidelines.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift : Day

Travel : 25% of the time

Posted: 2022-08-02 Expires: 2022-08-31
Sponsored by:
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Sponsored by:
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Digital Implementation Engineer

Intuitive Surgical, Inc.
Golden, CO 80401

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