18 days old

Director Application Development, Contact Center

Harland Clarke
San Antonio, TX 78205
  • Job Code
    23130
  • Jobs Rated
    59th





BUILD your career with a company dedicated to growth through multi-level advancement opportunities within various disciplines. Empowered by leadership, our team of IT professionals works in an environment of agile development, focused on creating the tools necessary to aid effective enterprise management and data analysis.





LIVE your passion in an organization that supports work-life flexibility and gives you the opportunity for learning and career development. Our teams are built on camaraderie establishing a community of free thinkers who treat each other like family.





CREATE our future of innovation by developing the newest solutions. We pride ourselves on ahead-of-the-curve thought leadership to ensure we operate in a fast-paced environment that drives change.







We are the strategic enablers helping our businesses succeedwe are Harland Clarke IT professionals.









Harland Clarke is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters. The company offers payment tools such as checks and cards; and marketing services such as deposit and loan acquisition programs, digital marketing, performance analytics and promotional products for businesses. It deploys these solutions holistically, across print, phone, and digital channels, ensuring that the customers of its world-class client base enjoy a consistently superior experience. Harland Clarke is a wholly owned subsidiary ofVericast (http://www.vericast.com). For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.







Rewards



Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.



Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.



Explore new education opportunities with our tuition reimbursement plans.



We offer work-life flexibility, meeting personal obligations along with professional success





DIRECTOR OF APPLICATION DEVELOPMENT, CONTACT CENTER



Overall responsibility and accountability for the design, development, release, strategy and maintenance of internal/external applications and enterprise-wide application that support Harland Clarkes journey to a digital Contact Center. Will work closely with clients, customers, Business Functions and other stakeholders to identify and maximize opportunities to utilize technology to support business strategies, improve business processes and, provide information access. Will be responsible for ensuring that System Development Life Cycle methodologies are followed and enhanced as required.

KEY DUTIES/RESPONSIBILITIES
Strategically lead a team of people who have responsibility for development and maintenance of internal and client facing applications including Harland Clarkes Contact Center applications (WFO, Agent Desktop Apps, Reporting & Analytics, etc.) and services enabled with various technologies. - .NET/C#/SQL Server/Vue.JS/Node.JS/Java and others as necessary. 30%
Coordination with internal and external stakeholders to ensure effective application delivery using Agile methodologies. 30%
Develop strategies that support the companys business plan by implementing internal/client/customer facing applications and services that integrate with existing business systems and push traditional contact center technology boundaries . 15%
Provide operational management for activities including budgeting, recruiting, vendor management, mentoring, expectation/objective setting, and performance evaluation. 15%
Manage relationships and process for select outside suppliers for application technologies. 5%
Administrative duties consistent with that of a Director level position within the organization. 5%

EDUCATION
Bachelor's degree in Computer Science, Business, or Engineering or equivalent work experience

EXPERIENCE
10+ years experience in management and execution of multiple enterprise-wide development projects; particularly as a lead on systems development.
8+ years IT and business experience in strategic planning, development and implementation, maintenance of applications with integrated online database management systems (RDBMSs), preferably across multiple hardware and software platforms SAAS/.Net/SQL Server/C#/DB2.
5+ years demonstrated management/supervisory experience where:



  1. Successfully developed and implemented new technologies and work process

  2. Successfully developed and implemented applications in new computing architecture environments using new and emerging technologies.

Development of distributed/mainframe application strategies executed with results that were measured. Experience in developing and deploying distributed applications for a high volume transaction environment. Experience with Internet and enterprise-wide application deployments.
Agile SDLC experience is preferred.



Harland Clarkeconsiders applicants for all positions without regard to race, color, creed, religion, nationalorigin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. In addition, Harland Clarke will provide reasonable accommodations for qualified individuals with disabilities by contacting our recruiting coordinator,, Julia Mattoxat.





EEO is the law. To review your rights under Equal Employment Opportunity please visit:www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.







Jobs Rated Reports for Computer Programmer

Posted: 2021-01-05 Expires: 2021-02-03
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Director Application Development, Contact Center

Harland Clarke
San Antonio, TX 78205

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Computer Programmer
59th2019 - Computer Programmer
Overall Rating: 59/199
Median Salary: $84,280

Work Environment
Good
50/220
Stress
Very Low
18/220
Growth
Very Poor
211/220
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