26 days old

Director HAE Patient Support

Takeda Pharmaceuticals America, Inc.
Lexington, MA 02421
  • Job Code

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Job Description

Title: Director, HAE Patient Services

Are you looking for a patient-focused company that will inspire you and support your career? If so, be empowered to take charge of your future at Takeda. Join us as a Director, HAE Patient Services in our Lexington, MA office.

Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. As a Director, HAE Patient Services working on the Patient Services team, you will be empowered to provide leadership and coaching to a highly visible team of Patient Support Leads and Patient Support Managers. and ensure that clear goals and objectives are set for the group and that they are being executed against on a daily basis.


  • Responsible for providing strategic, direction and identifying opportunities to improve team skill sets and overall service offerings to key patient base.
  • Provides leadership and coaching to a highly visible team of Patient Support Leads and Patient Support Managers.
  • Ensure that clear goals and objectives are set for the group and that they are being executed against on a daily basis.
  • Coordination of all supporting programs and vendors to support patients accessing and continuing on with Shire prescribed therapies.


  • Providing leadership and management to Patient Support Leads and Patient Support Managers
  • Professional development of team
  • Identify, develop and implement key service model improvements through collaboration with the Patient Access, National Account, Sales and Marketing teams based on the needs of internal and external key stakeholders.
  • Planning, assigning, and directing workloads and performance management for respective teams.
  • Interaction with field sales team and leaders to ensure customer problem resolution
  • Trouble shooting and providing advice to Patient Support Managers on difficult cases
  • Coordinate process changes and CRM improvements with customer service project managers


Technical/Functional (Line) Expertise

Competent in MS Office (Word, Excel, PowerPoint) and iPad technology. Ability to learn and apply designated CRM system into daily activity


Strong business accumen, strategic planning, consultative leadership, influcing others, change managment, communication, collaboration, coaching/mentoring

  • Builds and models a culture of questioning and constructive challenge to foster openness and candid dialogue
  • Listens to and carefully considers others perspectives, especially to manage and resolve conflict
  • Acts with an understanding and sensitivity to others locally and globally, internally and externally
  • Encourages accountability and responsibility that enables others to act with integrity

Decision-making and Autonomy

Authority to make organizational decisions

  • Decides and acts, even when faced with uncertainty
  • Clearly communicates the need for change and is actively responsive to the resistance it can evoke
  • Anticipates and proactively addresses the conflict and ambiguity inherent in change
  • Quickly focuses on the critical issues while prioritizing current


Liaison with patients and families

  • Work with Field Directors and Clinical Education Leads
  • Work with Franchise Lead & Product Marketing Teams
  • Work with Sales Leaderships
  • Work with internal stakholders and business partners eg. Managed Markets, Legal, Compliance, SPINE etc.


Generates breakthrough solutions, and enables others to do the same

  • Draws on unexpected or seemingly unrelated ways of thinking
  • Operates from a framework of possibilities
  • Incorporates stakeholder feedback to improve the business


  • Sets and clearly articulates a compelling vision for the future that fosters enthusiasm
  • Develops bold strategic plans and crafts pragmatic solutions to implement them
  • Recognizes opportunities and challenges and modifies strategy accordingly
  • Moves easily between addressing current needs and planning for the future with informed insight
  • Considers marketplace and economic forces and trends in making sound business decisions


Bachelors Degree required

5+ years of direct management experience

3+ years of prior relationship management experience

Patient Services management expertise

Call center and/or operations management experience

Product launch experience of drugs with complex service models

Experience in patient focused programs within associated HIPAA regulations and other legal parameters and patient privacy policies Some travel will be required.

Leading and developing capabilities of personnel, strong people management and situational leadership

Reimbursement experience critical

Individual must possess and portray strong emotional resilience

Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills

Ability to handle sensitive information


  • Requires approximately up to 40% travel.


  • Lexington, Ma
  • This job posting excludes CO applicants


  • 401(k) with company match and Annual Retirement Contribution Plan
  • Tuition reimbursement Company match of charitable contributions
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs

Empowering Our People to Shine

Learn more at takedajobs.com.

Takeda is an EEO employer of minorities, women, disabled, protected veterans, and considers qualified applicants with criminal histories in accordance with applicable laws. For more information, visit http://www.takeda.us/careers/EEO_Policy_Statement.aspx

No Phone Calls or Recruiters Please.


Lexington, MA

Worker Type


Worker Sub-Type


Time Type

Full time

Posted: 2021-03-26 Expires: 2021-04-24
Sponsored by:
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Sponsored by:
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Director HAE Patient Support

Takeda Pharmaceuticals America, Inc.
Lexington, MA 02421

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