11 days old

Director of Product Support

Pape' Material Handling, Inc
Eugene, OR 97401
  • Job Code


DIRECTOR OF PRODUCT SUPPORT: Responsible for the coordination of product support activities for Pap Material Handling, Inc. Duties include working with the President and advising of any corrective actions required, assisting in projecting and budgeting of department income, expenses and profits. Assist in coaching and training of Product Support Managers, Sales Representatives and administrative staff. Responsible for the management of technical and operator training program, as well as product support relationships with all manufacturers, pertaining to problem resolution, warranty issues, product quality, or any other significant communication related to parts and service. Responsible for leading and directing an environment and culture that will consistently improve Customer Satisfaction in the Parts and Service Departments. Is responsible for the overall direction, coordination and evaluations to this unit.

Successful applicant must have advanced user knowledge of computer systems, knowledge of Pap systems a plus and be able to demonstrate strong skills in the area of technology. Bachelors Degree (BA/BS) from four-year College or University; or 7 to 10 years related experience and/or training; or equivalent combination of education and experience. Must have a strong financial background and be able to demonstrate the ability to read and analyze appropriate reports. Prior experience in budgeting, goal setting, purchasing and inventory management necessary. Must have strong communication skills, both oral and written.

Why work for Pap:

  • Competitive pay based on your skills, training, and experience level

  • Outstanding benefits including 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs

  • Advancement Pap is a dynamic, growth-oriented organization with a focus on promoting from within.

  • Stability and reputation Pap is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Pap is known for their stability, their honesty and their integrity.

  • Equipment We have the largest equipment inventory in the West and an unparalleled parts inventory!

  • Employee impact Enjoy an open-door policy where your voice will be heard and your opinions will matter.

  • Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.



  • Bachelors or better



  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Dedicated: Devoted to a task or purpose with loyalty or integrity



  • Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

Posted: 2021-01-06 Expires: 2021-02-04
Sponsored by:
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Sponsored by:
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Director of Product Support

Pape' Material Handling, Inc
Eugene, OR 97401

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