9 days old

Director of Training & Quality - Waldorf Astoria Park City

Hilton Global
Park City, UT 84060
  • Job Code
    HOT0780N

Waldorf Astoria is looking for a talented Director of Training and Quality to join the Park City team!

Utah's premier luxury resort by Hilton, Waldorf Astoria Park City, encompasses 159 newly renovated rooms and suites, Powder restaurant and the award-winning Waldorf Astoria Spa. The hotel has been established as a beloved property that offers Park City a combination of luxury, family focused adventures, and relaxation. Most recently, Waldorf Astoria Park City has proudly earned a Forbes Travel Guide Four- Star hotel award. The ideal candidate will be an exceptional and driven leader with a passion to develop, train and inspire others. Experience with training to Forbes Standards is a must, and luxury hotel experience is required.

What will I be doing?

As a Director of Training, you would be responsible for directing and administering the training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives.
  • Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.
  • Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training.
  • Track, input, maintain and audit all individual team member training records to ensure full compliance with established corporate standards.
  • Develop an annual training calendar and compile periodic reports (i.e. monthly, quarterly, etc.) of training activity.
  • Assist with Human Resources functions, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!





Posted: 2021-01-06 Expires: 2021-02-04
Sponsored by:
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Sponsored by:
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Director of Training & Quality - Waldorf Astoria Park City

Hilton Global
Park City, UT 84060

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