15 days old

Director, Operations Risk Management

John Hancock
Boston, MA 02109
  • Job Code
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The Opportunity

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

People Leader Role: Yes

This position plays a key role in the day-to-day execution and monitoring of our operational risk framework. Working closely with the leadership team, the role ensures adherence to the company's risk management requirements and related policies.

The incumbent will have strong risk analytics skills, the ability to lead operations and oversee a diverse team. The day-to-day duties will include the oversight of budget, ELT reporting, and KRI data accuracy. This person will lead a team of risk analysts to perform root cause assurance, control documentation and testing and assist, when necessary, in pre-audit and post audit activities. This person will be responsible to set up and run regular meetings with tower leads, internal teams and external regulators.

Individual Responsibilities:

  • Manages a comprehensive ETS risk data analytics program to qualify risk posture and measure ongoing performance
  • Measures and reports upon compliance with mandatory standards (information risk management / operational risk management) and supporting internal control functions
  • Coordinates ETS Governance & Control program(s) to optimize resource management and ensure information risks are efficiently and effectively managed
  • Participates in short-term planning and creating long-term strategy to keep pace with both internal drivers (company strategy and goals) and external drivers (technology, regulations, threats, vulnerabilities, etc.).
  • Engages with 1st, 2nd and 3rd Line risk stakeholders to align annual and ongoing priorities, plans and activities
  • Effectively manages stakeholders and the communications processes when addressing information risk treatment and practices
  • Leads all coordination efforts for RCSA workstreams; planning and scheduling with Tower leads, L2 and L3
  • Manages and maintains control inventory, test procedures, results, and design accuracy
  • Supports the AVP of ETS G&C with program budgeting and spending
  • Works closely ETS engineering teams to implement guidelines, frameworks, thematic control testing and other ad hoc initiatives related to Risk Controls & Governance
  • Responds to a changing environment. Constantly reviews and balances the team's business-as-usual commitments with short-term/immediate priorities and long-term strategic initiatives.
  • Maintains awareness of current and emerging threats and stay abreast of current and developing technologies, risks, and security best practices
  • Ensures the team is properly trained and kept current with the skills necessary for career growth
  • Ensures that departmental output is of the highest quality
  • Promotes a diverse, equitable and inclusive information risk culture.
  • Manages the risk management reporting to management and other stakeholders (e.g. KRI Dashboards)
  • Works with various stakeholders, such as compliance, risk, and audit teams to support process or controls improvement initiatives to meet global and local regulations

Job Requirements:

  • 12- 15 years of progressive leadership in the areas of Information Security / Business Resiliency / Technology Risk strategies, principles, processes, and deliverables within a large enterprise
  • MBA preferred, BS in Infrastructure Technologies (cyber, computer science, software, engineering etc.)
  • Strong planning, organizing, and change management capabilities
  • Strong leadership, communication, problem solving, consulting, decision-making and influencing skills
  • Knowledge of Infrastructure as Service Technology, IT audit and IRM compliance
  • Proven experience in building high performing team.
  • Sound knowledge of best practices of various aspects of information risk management and prior experience as a leader in Information Risk.
  • Complex problem solving, analytical, innovative, and strategic thinker
  • Strong stakeholder management, alignment and negotiation skills
  • Results oriented; able to strike work balance on multiple priorities and projects
  • Sees the big picture, but also pays attention to details.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and with teams in different geographic locations.


If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention,advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies .To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

E EO is the Law I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Posted: 2021-11-12 Expires: 2021-12-11
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Director, Operations Risk Management

John Hancock
Boston, MA 02109

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