26 days old

Director, US Patient Services & Channel Distribution Operations

Alnylam Pharmaceuticals
Cambridge, MA 02139
  • Job Code

Director, US Patient Services & Channel Distribution Operations


Alnylam is the world's leading RNA interference (RNAi) company.

Founded in 2002, Alnylam was built upon a bold vision of turning scientific possibility into reality by harnessing the power of RNAi for human health as an innovative new class of medicines. We are a growing biopharmaceutical company with three approved medicines and a robust pipeline of investigational medicines focused in four strategic therapeutic areas: genetic medicines, cardio-metabolic diseases, infectious diseases, and central nervous system (CNS) and ocular diseases, including several in late-stage development.

Headquartered in Cambridge, Mass., Alnylam employs over 1,500 people in 19 countries and is rapidly growing globally, with additional offices in Norton, Mass., Maidenhead, U.K., Zug, Switzerland, Amsterdam, Netherlands, and Tokyo, Japan. Alnylam is proud to have been recognized as one of The Boston Globe's Top Places to Work six years in a row (2015-2020), a Great Place to Work in the U.K. and Switzerland two years in a row (2019-2020) and a Science Magazine's Top Employer two years in a row (2019-2020). Please visit www.alnylam.com for more information.

The Director, US Patient Services & Channel Distribution Operations will drive strategic planning and execution for all operations across Alnylam's internal patient services program Alnylam Assist, Field Reimbursement team and Channel Distribution in the U.S. This individual will work closely with functional leads for the expertise areas referenced above, for all Alnylam commercial products, to keep role and responsibility guidelines up-to-date, build key reports to inform the business, increase efficiency of daily operations and develop and implement innovative new initiatives. This individual will have two direct reports.

This position will report to the VP, US Patient Services & Channel Distribution.

Summary of Key Responsibilities

  • Maximize operational efficiency using defined and yet to-be-defined metrics, continuously improving operational performance while optimizing both internal and external service partner measures
  • Execute ongoing audits of launch analytics and reporting for Alnylam Assist, Field Reimbursement and Channel functions and ensuring appropriate data capture in custom CRM
  • Design and build of new dashboards to support forthcoming product launches
  • Refining and updating role and responsibility guidelines for each team within the US Patient Services and Channel team
  • Surveilling competitive marketplace for new patient-facing and HCP initiatives and external customer service offerings
  • Conceive, develop and implement internal and external programs that drive resolution of complex issues (e.g., prior authorization issues, coordination between Alnylam Assist and channel distribution partners, need for additional patient or healthcare provider education and associated collateral, etc.)
  • Ensuring internal and external stakeholder satisfaction of US Patient Services and reimbursement education services through regular communication, satisfaction surveys and execution of both internal and external key performance indicators
  • Support scalable development of launch capabilities, technology, and business process
  • Collaborates with legal, regulatory, and compliance stakeholders to ensure compliant development and execution of US Patient Services & Channel initiatives.

  • BS/BA degree (science or business degree preferred)
  • 10 years business experience, with 8 years of experience in one or more of the following: Patient Services, Reimbursement, Distribution and/or Product Marketing within the pharmaceutical or biotech industry
  • Experience in the creation and development of HCP and/or patient-facing collateral, including internal Legal/Regulatory/Medical review processes
  • Proven track record of executing strategic and tactical plans that have delivered strong commercial results
  • Strong desire to assess the competitive marketplace and develop/implement new patient programs and services
  • Flexible and stimulated by fast-paced environment
  • Experience in rare diseases desirable
  • Proven ability to influence without authority and work with cross-functional teams in the development and delivery of brand strategic imperatives.
  • Excellent interpersonal and communication skills
  • Ability to travel up to 20% as necessary

Clear alignment with Alnylam Core Values:

  • Commitment to People
  • Innovation and Discovery
  • Sense of Urgency
  • Open Culture
  • Passion for Excellence

Alnylam Pharmaceuticals is an EEO employer committed to an exciting, diverse, and enriching work environment. #LI-BS1

Posted: 2020-12-22 Expires: 2021-01-20
Sponsored by:
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Sponsored by:
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Director, US Patient Services & Channel Distribution Operations

Alnylam Pharmaceuticals
Cambridge, MA 02139

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