14 days old

Director, UX Design

Silicon Valley Bank
San Francisco, CA 94102
  • Job Code
    17666
BE PART OF A BANK LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description

About SVB:

Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, venture capitalists, and private equity firms to move their bold ideas forward, fast.

Our clients define what comes next.

In the past 35 years,we'veaccumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, a majority of the most compelling Fintech disruptors bank with us. Our clientsinclude:Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of theinnovativecompaniesthat completed an IPO in the last two years were our clients.

Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.

Theteam and the opportunity

We are adiversegroup of 40+ designers, researchers, and content strategistsfocused on creating great digitalbankingexperiences forsome of the most innovative companies in the world.Wecare deeply about human-centered design,about making commercial bankinggreat,and about each other.We believe that putting our clients at the center of our products will enable us to unlock insights and innovation to deliver the bestdigital experiences.You'llfind thaton our team,we foster a design culture of trust, safety,funand community becausewe believe thatkind ofenvironment will enable all of us to do our best work.We have big goals and aspirationsandare committed toconstantly learning,iterating,and improving the experience ofour customers and ofbeing on our team and at SVB.

We are looking for team members who can jump right in, are excited to learn the ins and outs of commercial bankingproducts andare eager to collaborate with cross-functional partners.We need folks on our team who areadvocatesfor the user andthe design processandcare deeply aboutall thedetails because you know it's these details and moments that matter that enable greatend-to-end experiences.

In this role:

You'll be the Director of Product Research and a dynamic leader, focused on strategic vision, growing talent and execution through mentorship, new value creation, organization-wide leadership, planning. You'll manage a team of product researchers across various digital product workstreams and be a member of the Design Leadership team, helping to set the culture and strategic direction of the team, and collaborate with cross-functional leaders to achieve our organizational goals.

Must haves

  • 10-15 years of experience in applied product research and a portfolio of work that includes examples of leading strategic research with significant business outcomes
  • Expertise in product research and user-centered design methods, communication, storytelling and problem solving
  • Experience working in an agile development environment
  • Experience being an effective people manager that knows how to inspire and expertly mentor researchers without micromanaging.
  • Experience working with diverse stakeholders to build support for user research
  • Ability to evangelize for the role of research within the Design and Product organization as well as Enterprise
  • Ability to work collaboratively with Product Design and content, and help align, alongside partners and stakeholders, strategic steps forward portfolios of work.
  • Experience in building and scaling a research org, while enabling researchers to do their best work.
  • Experience being an agent of change while facilitating team and organizational growth

Nice to have
  • Degree in design related field (social science, humanities, data science, HCI, or related), completion of a design bootcamp or certification program, OR equivalent work experience
  • Experience working across omni-channel experiences, including desktop, mobile web, mobile app, and enterprise software
  • Experience working in financial service
  • Experience developing a research practice and enabling product delivery with both quantitative and qualitative data

What You'll Do
  • Work in close partnership with Design Leads (Content, UX/UI, and Service Design) to support and model a client centered mindset
  • Develop strategic initiatives that ladder up to SVB, Product Org, and/or Design Team objectives and goals
  • Strategically grow the Product Research practice at SVB and identify new opportunity areas to optimize the user research experience of clients and SVBers at a systems level
  • Deliver on complex research projects while working closely with relevant stakeholders (formally and informally) and partners by improving processes, focusing on impact, and scaling the work
  • Be a people leader by mentoring, supporting and growing a team of researchers
  • Develop relationships across the bank to expand the research team's influence and impact and enable others to leverage insights/data to make informed decisions
  • Scale and build support for the research practice by building strong relationships and influencing peers, partners, and stakeholders
  • Help develop, manage and grow best in class tools and software for product research
  • Work with partners (and select clients) to articulate hypothesis, stories, and strategy
  • Support the research team to utilize knowledge of lean and academic research to support strategic initiatives
  • Help the research org articulate what "excellence" in craft looks like, and help model this mindset
  • Be creative with constraints

2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).

Equal Employment Opportunity

Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.

Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.





Posted: 2022-06-17 Expires: 2022-07-16
Sponsored by:
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Director, UX Design

Silicon Valley Bank
San Francisco, CA 94102

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