13 days old

Dispatcher

Overhead Door Corporation
Hatfield, PA 19440
  • Job Code
    693


Responsibilities:

  • Receive incoming service calls from customers requesting service.

  • Prioritize and dispatch service calls with best available Service Technician to complete job.

  • Create Service Requests in our database and assign to designated Technician.

  • Redirect calls not pertaining directly to dispatching duties to the appropriate internal party in a timely manner.

  • Maintain Technician on call schedule.

  • Ensure proper communication with customer to gather all pertinent information for service call.

  • Consistently follow-up with customer to ensure completion and satisfaction.

  • Provide administrative assistance to Service Manager.

  • Perform other assignments as directed by manager in support of service operations.

  • Create custom project quotes for door repairs and/or installations.

  • Research material, labor, and equipment pricing for cost estimating projects.

  • Learn to read construction documents, specifications and associated trades for job estimating.

  • Ability to gather pricing information for the purposes of generating cost/sell pricing.

  • Ability to evaluate the needs of customer provide cost effective solutions regarding our products.

  • Provide excellent follow-up capabilities to our customers to ensure they understand our quote.

  • Ability to provide accurate data to the General Manager regarding quote revenue.

  • Demonstrate problem-solving skills, good judgment, and the ability to achieve consistent high levels of results.







Posted: 2022-06-17 Expires: 2022-07-16
Sponsored by:
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Dispatcher

Overhead Door Corporation
Hatfield, PA 19440

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