Available Shifts:

Monday Friday from 12:30 pm 9:00 pm

Tuesday - Saturday 1:00 pm - 9:30 pm (WFH on Saturdays)

Sunday Thursday from 12:00 pm 8:30 pm shift (WFH on Sundays)

Tuesday Saturday from 8:00 am 4:30 pm (WFH on Sundays)

Starting pay for these positions is $16/hr.

Job Summary:

The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.

Responsibilities include:

• Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary

• Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely dispatch of the tickets to the appropriate USIC staff

• Answer inbound calls from homeowners

• Answer call, investigate associated ticket and relay information back to the homeowner

• Perform data entry and other administrative functions

• Prepare tickets for billing, faxing standby sheets to customers and other administrative tasks

What We Need from You (Our Requirements):

• Ability to utilize computers and other office equipment

• Must be proficient in Microsoft Office; Excel and Outlook

• Excellent customer service skills

• Must be detail oriented and able to multi-task

• Excellent oral and written communication skills

• Excellent organizational skills

• Ability to work in a multi-line phone system environment

• High school education or equivalent; some college preferred

• Data entry experience preferred

• Reliable transportation required

We are an Equal Opportunity Employer.

USIC is committed to providing a safe work environment for its employees, vendors, and customers.Therefore, all offers of employment in the U.S., where legally permitted, are contingent on the candidate submitting proof of being fully vaccinated against COVID-19 (currently two weeks after the Johnson & Johnson vaccine or two weeks after the second dose of the Pfizer or Moderna vaccine) by the date of hire. USIC complies with federal, state, and local laws with regard to accommodations related to this policy, including that all individuals who cannot obtain a vaccine, either because of a sincerely held religious belief, medical condition or disability, can request a reasonable accommodation to this vaccine requirement.