This position is accountable to analyze, evaluate, resolve and/or route unassigned, misdirected, customer interoffice and corporate correspondence to the appropriate corporate processing unit/department. Evaluates and mails appropriate forms, brochures and other requested document to subscribers based on their coverage. Performs investigation and research to resolve issues/problems impacting the processing of corporate correspondence.

• Date stamps, analyzes, sorts and codes mail for the corporation and/or department


• Batches, counts, logs and routes mail according to established procedures and standing instructions


• Accurately report productivity


• Assembles files, kits and materials and assembles and distributes expensing materials


• Monitor clerical requests to process inbound and outbound correspondence/project work


• Processes departmental or organizational material request as assigned


• Updates and uploads work in corporate document repository to ensure proper handling


• Reviews inbound correspondence for duplicate or associated interactions


• Reviews submitted forms for accuracy and updating member contract


• Performs general telephone routing of inbound telephone calls


• Other Duties as assigned