21 days old

Document Support Clerk - BCN0014S- ORC

Blue Cross Blue Shield of Michigan
Southfield, MI 48076
  • Job Code
    1051

This position is accountable to analyze, evaluate, resolve and/or route unassigned, misdirected, customer interoffice and corporate correspondence to the appropriate corporate processing unit/department. Evaluates and mails appropriate forms, brochures and other requested document to subscribers based on their coverage. Performs investigation and research to resolve issues/problems impacting the processing of corporate correspondence.



  • Date stamps, analyzes, sorts and codes mail for the corporation and/or department

  • Batches, counts, logs and routes mail according to established procedures and standing instructions

  • Accurately report productivity

  • Assembles files, kits and materials and assembles and distributes expensing materials

  • Monitor clerical requests to process inbound and outbound correspondence/project work

  • Processes departmental or organizational material request as assigned

  • Updates and uploads work in corporate document repository to ensure proper handling

  • Reviews inbound correspondence for duplicate or associated interactions

  • Reviews submitted forms for accuracy and updating member contract

  • Performs general telephone routing of inbound telephone calls

  • Other Duties as assigned

" Qualifications"

  • High School Graduate or GED equivalent is required.

  • One (1) year of related work experience in areas such as claims processing, customer service, or membership enrollment.

  • Demonstrated command of skills necessary for effective oral and written communication with providers and subscribers in a clear concise and professional manner.

  • Analytical skills to interpret, direct and code inquiry information.

  • Mathematical skills necessary to calculate and develop operational performance reports.

  • Detailed knowledge of BCBSM/BCN benefits/contract offering, policies, and procedures are necessary

  • Other related skills and/or abilities may be required to perform this job


All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.






Posted: 2021-01-05 Expires: 2021-02-03
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Document Support Clerk - BCN0014S- ORC

Blue Cross Blue Shield of Michigan
Southfield, MI 48076

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