• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

• Represents the hospital in a compassionate and caring manner as an integral member of the health care team.
• Smiles and greets all customers who present for care, treatment, and direction.
• Answers telephone in a courteous manner.
• Keeps in contact with the patients who are waiting for care in conjunction with the triage nurse.
• Acts as a liaison between patient/family and physicians/staff.

• Attends and participates in workshops, mandatory/voluntary in-services and unit meetings.
• Actively participates in educating and orienting students and new personnel to unit and routines.
• Is responsible for 100% of information shared at staff meetings.
• Participates in Hazmat training.
• Completes skills verification as required.
• Contribute to the overall effectiveness of the department
• Completes other job-related duties and projects as assigned.
• Suggests and plans ways to improve processes on unit.
• Actively assists Care Innovation Council (EDGE Team) with improved processes.

• Reports all unusual occurrences including hazardous or life-threatening situations to triage nurse of appropriate care giver.
• Promotes safety and security measures by using de-escalation techniques with disruptive patient situations. Requests assistance from security officers as needed.
• Communicates complete accurate information in a professional and timely manner to co-workers, physicians, and other disciplines.
• Maintains safe environment for patient and self through adherence to safety and infection control.
• Anticipates changes in patient condition based on history and presenting symptoms.
• Performs splint application, cast cutting, administers enemas and performs wound care as directed.
• Obtains 12-lead EKG's and connects patients to cardiac monitors.
• Taking and recording vital signs including temperatures, blood pressure, pulse and respirations; also measuring and recording standing or bed scale weights.
• Collects specimens appropriately.
• Performs set up for suturing, pelvic exams, I&D, chest tubes, lumbar puncture, eye irrigation performs unit maintenance and stocking of equipment.
• Follows infection prevention policy at all times. Utilizes standard work when cleaning rooms between patients.
• Assists nurse/physician with other procedures as directed.

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies an d department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

• The knowledge, skills, and abilities as indicated below are normally acquired through the successful completion of a High School Diploma or Equivalent. EMT certified (First Response, Basic, Advanced, or Paramedic), Certified Nursing Assistant or currently enrolled in a School of Nursing preferred. Must obtain Basic Cardiac Life Support (BLS/CPR) within 3 months of hire and maintain current certification. Experience in the Emergency Department or other related healthcare experience preferred.

• Must have good customer service skills.
• Must have good organizational skills and ability to multi-task.
• Strong team player, receives delegation readily and positively

• May have direct contact and exposure to communicable diseases.
• May have contact with or be exposed to hazardous materials.
• Has contact with patients, families, and visitors of varied backgrounds.
• May be exposed to a wide variety of personalities and temperaments (which may include difficult interactions).
• Works 8 to 12 hour shifts, including holidays and weekends.

• Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs up to 50 pounds, to position/lift patients at a maximum of 35 pounds unassisted, over 35 pounds requires assistance, provide CPR, etc.) to perform the essential functions of the position.