22 days old

EUC Support

Cognizant
Bloomington, IL 61701
  • Job Code
    00040691413

We are looking for EUC Support for an immediate need. This is a client facing role & the candidate will have regular interactions with various client managers.



Responsibilities:



  • End User Hardware Asset lifecycle management

  • Assets receiving tracking Deployment Redeployment of assets as per the request fulfillment management process

  • Decommission Disposal Asset Audits Stock Management tracking at the physically supported office locations

  • Provisioning Initial troubleshooting to fix the issue or provision loaner replacement devices

  • Asset Delivery Physically within campus to Business Partner seats and remote shipping

  • Data Recovery Transfer of data from one asset to another asset of the end user

  • Vendor Coordination for replacements warranty repairs

  • Asset Refresh Software imaging with standard images before asset deployment

  • VDI Provisioning based on established SOPs Ongoing CMDB Updates based on provisioning decommissioning of the assets managed

  • Patching of Desktops Laptops VDI and MacOS devices

  • Mobile Provisioning Primary contact for Tier 3 Incidents

  • Primary contact for monitoring Mobile team functional email mailboxes

  • Provisioning of Marketing Event iPads

  • Provisioning of Mobile device requests other tasks assigned

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.



**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.



Technical Skills


















SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Workplace Service-Service Desk PL1 Required
2 Desktop Engineering - SCCM PL1 Required
3 MAC administration PL1 Desired
4 ASSET PL1 Required



* Proficiency Legends








Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.






Posted: 2021-01-05 Expires: 2021-02-03
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EUC Support

Cognizant
Bloomington, IL 61701

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