1 day old

Field Service Engineer (English and Italian)

Remote (US - CA) Work Remotely

Job Description

LogMeIn is a pioneer in remote work technology and a driving force behind todays work-from-anywhere movement, LogMeIn has become one of the worlds largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.3 billion in annual revenue and approximately 2 million customers worldwide who use our software as an essential part of their daily lives.

Role:

As a member of the Field Engineering team, you will be responsible for assisting new clients implement our products. We are looking for someone with experience in IT. Specifically someone with networking and VoIP experience.

Responsibilities:

As a Field Engineer:

  • You will be responsible to ensure customer network environment compatibility with our UCC Products.
  • Onboard accounts inside of company SLAs.
  • Ensure customer satisfaction and confidence throughout the setup process.
  • Be the lead technical contact on all troubleshooting and integration of our products into the clients environment.

Requirements:

  • 2 years of IT experience. Networking (switches, routers, and firewalls) and VoIP experience is a plus.
  • Ability to be a lead in technical troubleshooting by monitoring and tracking all installation and issue resolution processes for new accounts.
  • Ability to work as a team with other departments
  • Specifically providing proactive updates to project managers and sales teams.
  • Cisco Certifications are a plus.
  • Fluent in Italian and English.
  • Fluent in German would be a plus but not necessary.
  • Understanding of SIP protocol.
  • Ability to work remotely.
  • Ability to maintain high levels of self-accountability.
  • Detail oriented, as to find issues and resolutions before they affect the client.
  • Be able to travel to different areas of Europe when required.
  • Understanding of support of online video meetings.
  • Be ready to constantly be learning.

LogMeIn offers
  • Opportunity to work in full remote mode within Hungary
  • Financial support to build your own home office setup
  • On-demand place in our Astoria downtown office
  • Wide variety of creative team building activities
  • Free choice of hardware for work
  • Private health insurance
  • Charity and volunteering opportunities
  • Eternal source of professional literature in our e-book program
  • Monthly self-care days to steam off
  • Inclusive, humane and Covid-cautious environment in the future of work


At LogMeIn, Inc., we build category-defining products that unlock the potential of the modern workforce, makingit possible for millions of people and businesses around the globe dotheirbest work, whenever, however, andmost importantly,wherever.Were a pioneer in remote work technology and a driving force behind todays work-from-anywhere movement, and have become one of the worlds largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.2 billion in annual revenue and more than 2 million customers worldwide who use our software as an essential part of their daily lives.Were headquartered in Boston, Massachusetts with additional locations in North America, South America, Europe, Asia and Australia.

Industry

  • Telecommunications
Posted: 2021-06-11 Expires: 2021-07-11

For bold and creative individuals, LogMeIn provides limitless growth opportunities. We hire extraordinary talent who continually seek opportunities to tackle challenges. We pride ourselves on an inclusive culture and collaborative spirit. Speaking up and listening to others is not just encouraged here, but expected.

We thrive together and champion each other’s successes, providing our employees with rich experiences to help them develop resiliency and skills; positioning them to grow into future roles either inside or outside LogMeIn.

If you are interested in bringing your curiosity and courage to challenge the status quo, start your journey by applying below.

A position at LogMeIn will reward you with the opportunity to grow, innovate, have fun and do the best work of your career.

Sponsored by:
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Sponsored by:
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Field Service Engineer (English and Italian)

LogMeIn
Remote (US - CA)

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