16 days old

Field Service Engineer

Kuala Lumpur, Wilayah Persekutuan 57100
  • Job Code

Careers that Change Lives

The Field Service Engineer is responsible for all aspects of equipment support performed at customer sites or prior to delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and in-service to customers on basic device maintenance.

He or she is the main contact point with the local customers. May be responsible for providing quotations and negotiating discounts within their approved DOA.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

  • Supports minor projects, including performing tests, interpreting data, developing reports
  • Performs technical activities (e.g. repair, preventive maintenance) requiring considerable judgment
  • Has working knowledge of all products and is able provide some guidance to lower level employees including 3rd party service provider engineers
  • Expected to independently propose solutions to problems for supervisor review
  • Has unsupervised interaction with customers involving simple negotiations
  • Obtains and provides technical information on matters of significant importance to the job area
  • Able to advise internal and external customers on available service options and make recommendations as a consultant
  • Able to assist in providing job guidance to other employees within job area
  • Manages own workload and ensures timely completion of tasks
  • Acts as an escalation point for issues encountered in the field
  • Monitors own certification status and highlights need for re-certification
  • Coordinate test tool and spare part availability and requirements in the field
  • Communicates independently with external customers, and internal field team and commercial team
  • Ability to work on tasks which are typically not routine
  • Lead by example in good documentation practice and ensures audit compliance
  • Responsible to ensure all documentation / system entries are fully complete in a timely manner Service & Repair | Field Service Engineer 2
  • Assist the commercial and junior team members during product demonstrations and tender support
  • Communication to customers on product lifecycle management, product upgrades, and upcoming new product introductions

Must Have: Minimum Requirements

  • Bachelor's degree required
  • Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

Nice to Have

  • Diploma with at least 3 year of experience or Degree in Engineering with at least 1 year of experience
  • In depth experience with medical devices for a minimum of 2 years for Diploma holders and 1 year for Degree holders
  • Requires knowledge of operational systems, techniques and practices typically gained through extensive experience and/or education
  • Good knowledge on troubleshooting methods/skills and capital equipment control
  • Good analytical and problem-solving skills
  • Customer oriented
  • Effective verbal and written English communication skills
  • Basic presentation skills
  • Proficiency in Microsoft Office

Your Profile

  • Working knowledge of ISO13485 / GDPMD
  • Knowledgeable in ESD precautions and practice
  • Working experience in ICU / Operating Theatre / relevant hospital / healthcare environment
  • Experience with service sales and promotion
  • Opex - Lean / Six Sigma certification
  • Experience with SAP / Service Max
  • Formal training in:
    • Negotiating skills
    • Key accounts management
    • Consultative selling skills or equivalent


The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to travel locally up to 80% of the time
  • Ability to travel regionally up to 20% of the time
  • Flexible working schedule based on customer requirements
  • May require valid local driver's license and vehicle
  • May be required to lift a maximum of 35kg unassisted
  • May be required to undergo a vaccination program

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Additional Information

  • Posting Date: Jan 4, 2021
  • Travel: No

Posted: 2021-01-06 Expires: 2021-02-04
Sponsored by:
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Sponsored by:
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Field Service Engineer

Kuala Lumpur, Wilayah Persekutuan 57100

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