10 hours

Field Service Leader

Washington, DC 20004
Business Group Highlights

Navy Marine Corps

The Navy Marine Corps business group provides end-to-end IT solutions to the Department of the Navy including transport, networking, end user hardware and services, cybersecurity and staffing. Using agile engineering and DevOps methods, we produce mission-specific solutions to solve the Fleet's challenges.


Responsibilities

Creates and implements the strategic direction and structure of field operations. Directs employees and third party vendors engaged in technical field operations, including the implementation of new/improved product initiatives. Performs and manages product implementations at customer locations in close coordination with operations/deployment teams. Provides leadership, vision and direction for customer initiatives that support the company's business objectives and requirements. Determines the most effective and efficient methods for the delivery of customer service and satisfaction. Conducts studies to determine requirements for new and/or modified field operation tactics to improve field operations' impact. Responds to RFP/RFI/RFQs and participates in the bids and proposals process. Schedules and completes the hand-off of customer support to the support team after completing implementations.


Qualifications

Experience with Microsoft Windows OS, Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting.SECRET clearance (SSBI preferred)Must be a United States citizenBasic network troubleshooting (TCP IP)DoD 8570: A+ Certification on hand on first day. (Could accept Network +, Security +, or CISSP)NMCI experience or knowledge preferredExcellent customer service / customer interaction skillsExceptional communication and documentation skills for trouble-shooting and trouble ticket handlingDemonstrated aptitude and desire to excel as an IT professional/leade

Experience with Microsoft Windows OS, Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting.

SECRET clearance (SSBI preferred)

Must be a United States citizen

Basic network troubleshooting (TCP IP)

DoD 8570: A+ Certification on hand on first day. (Could accept Network +, Security +, or CISSP)

NMCI experience or knowledge preferred

Excellent customer service / customer interaction skills

Exceptional communication and documentation skills for trouble shooting and trouble ticket handling

Demonstrated aptitude and desire to excel as an IT professional/leader


About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is anAA/EEOEmployer - Minorities/Women/Veterans/Disabled and other protected categories.

As a government contractor, Perspecta abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

Industry

  • Information Technology
Posted: 2020-09-29 Expires: 2020-10-28

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

Sponsored by:
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Sponsored by:
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Field Service Leader

Perspecta
Washington, DC 20004

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