12 days old

Front Desk Chief Clerk (The Linq)

Caesars Entertainment
Las Vegas, NV 89101
  • Job Code
    10910
Responsibilities/Purpose:

  • Coordinates required Front Desk responsibilities to ensure accurate guest registration.
  • Coordinates with Hotel Training Manager to train new hire desk clerks.
  • Complete necessary daily reports in a timely manner.
  • Supports the Hotel Manager.
  • Provides positive comments to employees as well as corrective comments to negative actions.
  • Maintains daily break schedule.
  • Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Secondary Job Functions:

Completes duties as assigned, acts as a role model always presenting oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all company policies, regulatory and state/federal laws.

  • Process check-in and check-out transactions for guests.
  • Assist guests with questions about the city and property.
  • Assist guests with booking dinner, show, etc. when necessary.
  • Assists with guest service recovery when possible.
  • Always maintains and Upbeat and Positive attitude.
  • Responsible for being apprised of current events in hotel to assist guests.
  • Acts a liaison on behalf of the guest to expedite guest requests.
  • Maintains a professional and courteous attitude towards all guests (internal and external).
  • Anticipating guests needs and guest expectations.
  • Supervise team.
  • Able to work any shift.
  • Able to stand for long periods of time.
  • Experience in Front Desk or VIP services and/or LMS/CMS preferred.
  • Must possess excellent customer service, communication, and multi-tasking skills.

Essential Requirements:

  • High School diploma or equivalent required. College degree preferred.
  • Minimum one-year customer service experience required; prior supervisory experience preferred. Previous Hotel, Room Reservations, and/or PBX experience would be a plus.
  • Must possess excellent oral and communication skills.
  • Must be able to get along with co-workers and work as a team.
  • Must present a well-groomed appearance.
  • Must be able to work any day of the week any shift.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

As a Front Desk Chief Clerk, you will be responsible for proving excellent customer service to guests when registering or checking out. Additionally, you will be responsible for training new-hire Desk Clerks and assisting Front Desk employees with any questions or problems that may arise.





Posted: 2021-11-22 Expires: 2021-12-21
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Front Desk Chief Clerk (The Linq)

Caesars Entertainment
Las Vegas, NV 89101

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