1+ months

Genesys Outbound Developer

Charlotte, NC 28230
Genesys Outbound Developer



Charlotte, North Carolina;Jacksonville, Florida; Addison, Texas; Newark, Delaware; Richmond, Virginia; Pennington, New Jersey; College Park, Georgia



**Job Description:**



**Job Description:**



The CTI Routing team is seeking an experienced Genesys Outbound Developer to assist with the implementation of Outbound campaign development. The candidate must be proficient and experienced with the Genesys Outbound Framework, Outbound Contact server and the build of campaigns and calling lists. The individual must be knowledgeable on how to create and troubleshoot different calling campaigns and respective treatments, with experience in deploying outbound solutions and administration of campaigns through tools such as GAX and CME.



**Required Skills:**



In depth knowledge of Genesys outbound framework.



Experience with configuration and options as it relates to OCS, specifically version 8.1.507.07.



Experience with administration and management of outbound campaigns through GAX



Experience with different outbound calling campaigns (Predictive, push preview, GVP)



Experience developing API integrations



Knowledge of outbound skilling, treatments, SCXML programming for advanced treatments, and VXML programing for GVP applications.



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



Learn more about this role



Full time



JR-20044828



Manages People: No



Travel: Yes, 5% of the time



Manager:



Talent Acquisition Contact:



Referral Bonus:

Industry

  • Banking / Finance
Posted: 2021-03-22 Expires: 2021-05-26

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At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Genesys Outbound Developer

Bank of America
Charlotte, NC 28230

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