25 days old

Guest Service Representative- Eldorado - Full Time- Variable (Reno)

Caesars Entertainment
Reno, NV 89501
  • Job Code
    26176
Starting Pay $16.00

GENERAL SUMMARY OF DUTIES:

Visible, front-line guest service resource. Works non-gaming areas of the resort to provide directions, visible deterrent, and access control to hotel and other restricted areas.

EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.)

  • Provides family-style service to guests - answering questions and providing directions in non-gaming areas of the resort.
  • Control access to hotel areas by asking guests to show room keys.
  • Control access to other areas such as employee-only areas and parking garages as needed.
  • Observe and report - notify security of suspicious activity, policy violations, and emergencies.
  • Patrol certain non-gaming areas of the building, providing visible assistance to guests and reporting anomalies to Security.
  • Regular, predictable attendance in accordance with department policy.
  • Other job related duties as assigned.
  • FAMILY STYLE SERVICE: Employee is required to meet the following Service Standards:

  • Welcome the guest: Give a warm, genuine, and signature family style welcome to each guest.
  • Engage the guest: Create a positive overall experience by providing genuine family style service to each internal and external guest.
  • Part with the guest: Give a warm, genuine, and signature family style parting comment to each guest.
  • PERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities:

    Understand and comply with all company and departmental rules and regulations, policies and procedures. Skill in establishing and maintaining effective work relationships with staff and guest. Ability to read, write, and communicate verbally in English. Knowledge of common safety hazards and precautions to establish a safe work environment.

    EDUCATION AND EXPERIENCE:

    Education : High school diploma or equivalent preferred.

    TYPICAL WORKING CONDITIONS: Work is performed in an area, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated. May require working at a level of 4 ft. above floor level, in confined areas, around moving objects, in high places and on slippery surfaces. May come into contact with vibrations, solvents/oils, fumes/odors and dirt/dust. Requires use of electrical devices, mechanical devices, and computer equipment. Constant contact with staff and guest. Regular, predictable attendance and the ability to work flexible hours.

    TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position). Requires seldom sitting, bending, reaching, occasional climbing (to include stairs), balancing; frequent standing, walking, repetitive use of the dominant hand and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and absence of color blindness. Requires normal sense of smell and sound. Requires hand/eye coordination. Requires the ability to distinguish letter of symbols, perform complex tasks, simple reading, math and complex writing skills. Requires the ability to see things spatially and with form, supervise, instruct others, follow instructions, influence others, meet time requirements, memorize, problem solve, use independent judgment and decision making skills. Requires communicating by two-way radio and telephone in English.

    NOTE : This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by Department Management.

    The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

    Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

    As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law

    Visible, front-line guest service resource. Works non-gaming areas of the resort to provide directions, visible deterrent, and access control to hotel and other restricted areas.





    Posted: 2022-11-11 Expires: 2022-12-10
    Sponsored by:
    ADP Logo
    Sponsored by:
    Bank of America Logo

    Featured Jobs[ View All ]

    Featured Employers

    Before you go...

    Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

    Share this job:

    Guest Service Representative- Eldorado - Full Time- Variable (Reno)

    Caesars Entertainment
    Reno, NV 89501

    Join us to start saving your Favorite Jobs!

    Sign In Create Account
    Powered ByCareerCast