9 days old

Guest Services Representative-Part Time (Harrah's Atlantic City)

Caesars Entertainment
Atlantic City, NJ 08401
  • Job Code
Consistently demonstrates superior customerservice skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude,creates positive energy with gestures and sustains enthusiasm from oneinteraction to the next. Creates anatmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; buildsrelationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawlessservice. Checks for satisfaction andeffectively resolves service breakdowns when they exist. Promotes Total Rewards programs and cardmembership. Provides a warm farewell andthanks guests for visiting.

Handles the processing of all hotelreservations, assigns rooms, and registers guests. Prepares packages for bothSales and Hotel, including the ordering, banking, and reconciliation ofcoupons. Coordinates check-in and check-outtimes with Marketing, tour escorts for groups, and luggage delivery and pick-upschedules. Ensures that all rooms arecleaned by Housekeeping before keys are issued. Responsible for posting charges, settling folios for individuals, groupsand due-outs communicated through Housekeeping. Receives cash, checks, and credit cards in payment, obtaining properapproval and authorization. Maintains anoperating bank, renders bills and issues change. Provides reservations for Casino/Hotelguests, which include airline, shows and restaurants. Handles special requests for guests,including limousines, flowers and arrangements for special occasions. Responsible for messages, mail and packagesleft for guests and departments within Hotel/Casino, and control of safedeposit transactions. Empowered toensure customer problems/complaints are resolved in a prompt, courteous andefficient manner. Administers superiorcustomer service to all guests. Authorized to view only the pre-approved room comping level; they do nothave authority to change information. Maintains knowledge of hotel, community and special events in order toaccurately provide guests with needed information.


High school diploma. Proficiency in typing, computer skills.Outstanding public relations and communication skills. Experience in handlingmoney. Professional appearance; workingknowledge of the Atlantic Cityarea. One year, preferably in hospitality industry or related field.


"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments)."

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Bally's Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Bally's, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests and over 55 million loyal, Caesars Rewards customers exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.


Posted: 2023-01-21 Expires: 2023-02-19
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Guest Services Representative-Part Time (Harrah's Atlantic City)

Caesars Entertainment
Atlantic City, NJ 08401

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