22 days old

Health Engagement Manager - Seattle

Seattle, WA 98104
  • Job Code

  • Leads Health Engagement Consultant team with full management and technical responsibility for team output.
  • Manages a staff of health engagement professionals who are responsible for delivering health promotion and wellness programs.
  • Guides client/customer focused problem resolution and influences/leads process improvement
  • Promotes the organization's health and wellness capabilities to clients/brokers and identifies potential sales opportunities to inform sales leadership and account managers in local market(s)
  • Adapts departmental plans and priorities to address resource and operational challenges
  • Focuses on ensuring short-term outputs and the effectiveness of team integration with other work areas
  • Provides input into workforce planning and recruitment activities
  • Manage Engagement Consultant team of direct reports local market(s). Drive individual and team execution of go-to-market approach aligned with Select Health Engagement solutions
  • Maintains current knowledge of and expertise in all health engagement products, programs, strategies, and tactics
  • Maintains collaborative relationships with key matrix partners across the organization both within the sales organization and with those stakeholders that support health engagement
  • Maintains current knowledge of sales and competitive activity in assigned market(s)
  • Demonstrates mastery of available or upcoming health engagement products, resources, tools, presentations, materials, and collateral
  • Supports local market(s) with competitive health engagement solutions, strategies and tactics
  • Ensures team has knowledge and ability to develop market inquiries/responses for health engagement solutions; including the facilitation of training/updates for sales and account management teams
  • Drives team accountability on progress and fulfillment of goals and objectives, providing feedback and coaching, and formally reviewing and recognizing performance
  • Provides supervision and guidance as they perform their duties for assigned accounts; fosters a growth mind-set and champions Cigna's Connect to Growth philosophy
  • May attend key finalist meeting
  • Manages local market team(s) of Engagement Consultants (EC); oversees assignment of book of business for ECs
  • Working with Engagement Director/Sr. Engagement Director, champions change management to team, market and segment
  • Builds relationships with the sales management team and fosters the development of relationships between sales and Engagement team (O500 and Select/U500 Segments) at local levels
  • Provides quality assurance for health engagement strategy and communication execution in the market
  • Measures market activities and makes interventions based on results
  • Ensures 100% assignment of Engagement team resource
  • Responsible for hiring, orienting, training, supervising, evaluating and developing team members.
  • Responsible for the overall management of client events-coordinating with matrix teams to ensure coverage for inbound and outbound enrollment events for local market and other Cigna offices
  • Provides leadership in local market and enterprise level situations including driving success of local initiatives
  • Coordinate with Sales matrix partners to identify opportunities for product penetration of existing accounts, potential sales of ancillary products and strategies to maximize growth; provide active support to Sales growth and persistency targets at market level
  • Achieve the team business plan objectives, both in support of the implementation of new plans and in identifying and responding team needs


  • Must be able to report to the local office in Seattle, WA 2+ days per week or as the business dictates.
  • Bachelor's preferred; in health education, health administration, or related field
  • 1+ years team lead, management experience preferred
  • Excellent oral and written communication skills
  • Strong business acumen, analytical and problem solving skills
  • Exceptional interpersonal skills with direct experience in successfully managing client facing/growth initiatives within highly matrixed organizations
  • Proven ability to excel in a heavily matrixed environment
  • Ability to analyze complex market opportunities and develop creative solutions in partnership with sales, account management, underwriting, and product teams to solve a wide variety of unique market problems.
  • Must be willing to travel to remote trainings/meetings as needed - 20-30%

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Posted: 2021-07-07 Expires: 2021-08-05
Sponsored by:
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Health Engagement Manager - Seattle

Seattle, WA 98104

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