10 days old

Help Desk Technician

Morgan Olson
Reading, PA 19601
  • Job Code
    MTBLUS1779
Help Desk Technician
Sturgis, MI 49091, USA Req #2211

Tuesday, January 5, 2021

Responsible for helpdesk/help desk ticket system, new user computer printer and phone setup and general user support.

Job Description

  • Provide quality help desk support
  • Monitor ticket system and system que and resolve issues based on priority such as production down time or user not being able to do their job requests first.
  • Maintain computer systems, wiring, software and hardware
  • Create accounts and configure hardware as part of on-boarding process
  • Escalate issues to the IT Manager or Network Administrator
  • Track computer and peripherals in sysaid (location and user)
  • Perform computer system updates including hardware and software
  • Maintain computer container in AD in sync with our computer system structure
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal assets to ensure accurate inventory records
  • Monitor Antivirus Software
  • Adheres to Quality policy by exceeding customer expectations, being customer focused and supporting continuous improvement activities
  • Adheres to Safety policies and practices behavioral based safety 100% of the time
  • Other duties as assigned.
  • Experience in office 365, and windows 10 and AD 2008 and above.

Qualifications :

  • Strong interpersonal skills
  • Ability to work independently with limited supervision
  • Demonstrated ability to balance multiple priorities
  • Maintain confidentiality of all information internal department and external
  • Oral & written communication skills
  • Experience in office 365, Windows 10 and AD 2008 and higher

Other details

  • Job Family Morgan Olson
  • Pay Type Hourly






Posted: 2021-01-07 Expires: 2021-02-05
Sponsored by:
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Sponsored by:
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Help Desk Technician

Morgan Olson
Reading, PA 19601

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