10 days old

Help Desk Technician

Morgan Olson
Reading, PA 19601
  • Job Code
Help Desk Technician
Sturgis, MI 49091, USA Req #2211

Tuesday, January 5, 2021

Responsible for helpdesk/help desk ticket system, new user computer printer and phone setup and general user support.

Job Description

  • Provide quality help desk support
  • Monitor ticket system and system que and resolve issues based on priority such as production down time or user not being able to do their job requests first.
  • Maintain computer systems, wiring, software and hardware
  • Create accounts and configure hardware as part of on-boarding process
  • Escalate issues to the IT Manager or Network Administrator
  • Track computer and peripherals in sysaid (location and user)
  • Perform computer system updates including hardware and software
  • Maintain computer container in AD in sync with our computer system structure
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal assets to ensure accurate inventory records
  • Monitor Antivirus Software
  • Adheres to Quality policy by exceeding customer expectations, being customer focused and supporting continuous improvement activities
  • Adheres to Safety policies and practices behavioral based safety 100% of the time
  • Other duties as assigned.
  • Experience in office 365, and windows 10 and AD 2008 and above.

Qualifications :

  • Strong interpersonal skills
  • Ability to work independently with limited supervision
  • Demonstrated ability to balance multiple priorities
  • Maintain confidentiality of all information internal department and external
  • Oral & written communication skills
  • Experience in office 365, Windows 10 and AD 2008 and higher

Other details

  • Job Family Morgan Olson
  • Pay Type Hourly

Posted: 2021-01-07 Expires: 2021-02-05
Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Help Desk Technician

Morgan Olson
Reading, PA 19601

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast