25 days old

Home Services Operations Manager- Orlando

Best Buy
Orlando, FL 32801
  • Job Code
*Candidates must have a dedicated personal workspace and sit within Central and Northern Florida*
The Home Services Operations Manager is responsible for driving consistency, efficiency and quality of work completed by employees in all Home Services Fulfillment Channels. Responsible for day to day management of all controllable fulfillment expenses, cost control, foundational excellence requirements (certification and assessment management), and HR maintenance in their assigned area.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

  • Drives a positive customer experience by building relationships and providing solutions to their needs.
  • Manages budgets, overtime, and weekly payroll approval.
  • Maintains supplies, technology, and tools along with fleet and labor.
  • Stays up to date with compliance audits and specialized licensing requirements for customer fulfillment.
  • Ensures standard operating procedure execution and helps employees deliver operational effectiveness while growing the business.
  • Ensure safety procedures are communicated proactively and followed by Agents.
  • Oversees hiring including posting roles, interviewing, and extending job offers.
  • Creates consistency in service execution, ultimately protecting and growing the brand.
  • Communicates and provides coaching to help close operational gaps.
  • Controls costs and delivers productivity goals analyzing business trends on a daily, weekly, monthly basis.
  • Validates that asset management processes are followed to minimize shrink and adhere to budgets.
Basic Qualifications
  • 1 year of leadership experience including supervision of direct and indirect reports, coaching, training, recognition, and managing business outcomes OR 1 year of military equivalent
  • 1 year of consumer electronics or appliance industry experience
  • Current, valid driver's license
  • Be at least 21 years of age
  • Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
  • Acquire gain and maintain any state or local licensing, as required, within 90 days of hire
Preferred Qualifications
  • 1 year of experience managing a remote workforce
  • 1 year of consumer electronics repair or installation experience

Posted: 2022-11-11 Expires: 2022-12-10
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Sponsored by:
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Home Services Operations Manager- Orlando

Best Buy
Orlando, FL 32801

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