13 days old

Hotel Front Office Supervisor

Del Monte Hotel Management LLC
Albany, NY 12207
  • Job Code
    HOTEL01605-00001



Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Supervisor.



You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today were waiting to hear from you!



Job Responsibilities



As a Front Desk Supervisor, you will assist in the supervision of associates in the Front Office Department and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting with hiring and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.



Your specific duties in this role will include:



Greet, register, and assign rooms to guests.
Answer telephone.
Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
Make and confirm reservations; Monitor room availability; Block Rooms
Perform laundry duties as needed
Maintain continental breakfast, including closing and cleaning of area
Program wake-up calls.
Handle guest mail and messages.
Perform check-out services.
Open and close shifts making cash drops as necessary.
Maintain market stock and coffee area as needed.
Assist in ensuring proper cash and key control procedures are followed.
Assist in maintaining proper shift coverage including covering meal breaks and call offs.
Schedule shuttle runs and provide safe transportation to all guests as needed (hotels with shuttle only).
Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, pool, lounge.
Provide guests with directions and information regarding the local area.
Assist in ensuring effective departmental communication through logs, daily stand up meetings and monthly department meetings.
Assist in the training of all Front Office staff, i.e. position training, brand training, food safety training (if applicable)
Assist in ensuring food quality, sanitation and proper food handling standards are being met (if applicable).
Perform various administrative tasks supporting management, i.e. room forecasting, processing of guest billing issues, recordkeeping of service trends, cash drawer/deposit reconciliation, accurate inventory of supplies, processing department payroll and handling any accounting and purchasing functions
Maintain up to date records and files.
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Ensure the cleanliness of the Front office, lobby and surrounding areas.
Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.



Job Requirements



We are looking for a self-motivated Front Desk Supervisor with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.



Specific qualifications for the role include:



6 months to 1 year related experience; One year college or technical school; or equivalent combination of education and experience.
Solid organizational, time-management and prioritization skills
Exceptional customer service skills
Maintain a valid Drivers License from the state which you reside with no major violations



Benefits



As a Front Desk Supervisor with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. Its the kind of company where many of our associates come for a job, but stay for a careerthe kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.



Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.



Competitive pay
Comprehensive benefit packages for full-time positions
Hotel room discounts at our locations around the globe
Discounts on food and beverages
Professional development and advancement opportunities



Behaviors


Preferred

  • Team Player: Works well as a member of a group

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations


Preferred

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

  • Self-Starter: Inspired to perform without outside help


See job description





Posted: 2021-06-08 Expires: 2021-07-07
Sponsored by:
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Hotel Front Office Supervisor

Del Monte Hotel Management LLC
Albany, NY 12207

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