9 days old

Housekeeping Supervisor-IHG Army Hotels- Holiday Inn Express, Fort Knox

IHG
Fort Knox, KY 40121
  • Job Code
    USA17463-263591

About us



Do you see yourself as aHousekeeping Supervisor? What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.



We are IHG Army Hotels located on Fort Knox. We cater to the Military, Military Families and Civilians as well..



IHG is an equal opportunity employer: Minorities /Females / Disabled / Veterans.



Your day to day



JOB OVERVIEW:



Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.



DUTIES AND RESPONSIBILITIES:



Assist with scheduling and room assignments to ensure proper coverage.



Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.



Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.



Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.



Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.



Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.



Control expenses and minimize waste within all areas of housekeeping.



Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.



Promote teamwork and quality service through daily communication and coordination with other departments.



May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.



Report, turn in, and/or log all lost and found items according to established procedures.



May regularly assist with deep cleaning projects.



May assist with other duties as assigned.









What we need from you



Qualifications and Requirements:



You must be able to pass a Federal Background Check via the Military Installation to access the base. Must have valid drivers license.



High School Diploma or equivalent housekeeping experience preferred, supervisory training/experience preferred.



This job requires ability to perform the following:



Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds



Frequently standing up and moving about the facility



Frequently handling objects and equipment to maintain the facility



Frequently bending, stooping, and kneeling



Other:



Communication skills are utilized a significant amount of time when interacting with guests and employees.



Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.



Basic mathematical skills are used occasionally.



May be required to work nights, weekends, and/or holidays.



The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.



What we offer



Exceptional pay at $16.96 per hour



Medical



Vision



Dental



401K



Vacation pay



Personal time (Full Time Only)







Posted: 2021-06-07 Expires: 2021-07-06
Sponsored by:
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Sponsored by:
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Housekeeping Supervisor-IHG Army Hotels- Holiday Inn Express, Fort Knox

IHG
Fort Knox, KY 40121

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