15 days old

HPC Site Engineer

Hewlett Packard Enterprise
Cincinnati, OH 45202
  • Job Code
    1080475

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

This position is supporting a mission critical site. Top Secret Clearance preferred

Responsibilities:

  • Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk.
  • Integrate technical knowledge and business understanding to create solutions for customers.
  • Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.
  • Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
  • Apply company solutions to meet highly complex customer needs.
  • Identify additional services that could lead to future service revenue growth.
  • Provide technical consulting during contract renewal discussions.
  • Build and maintain strong relationship up to senior management level in assigned accounts.
  • Design and deliver support solutions using specific industry knowledge and expertise.
  • Assist in managing delivery of industry support solutions.
  • Lead Customer Expectation management as part of escalation process.
  • Lead cross-team or large programs/projects.
  • Coach or guide junior consultants.

Education and Experience Required:

  • Bachelor's degree preferred or Associate degree (technical field) with 5- 7 years working experience in related field desired.
  • Extensive knowledge and experience of Linux/Unix operating systems, networking and security
  • 2+ years of HPC-related experience, ideally with large-scale HPC, parallel file systems (Lustre), and their administration and support
  • Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, Fortran, etc.)
  • Familiar with maintaining system software through installation of upgrades and patches as needed
  • Experience in effectively isolating hardware and software problems and driving issue resolutions through to conclusion
  • Experience with project planning and management, process management and team or project leadership
  • Ability to clearly document processes and procedures with a focus on mentoring and sharing knowledge
  • Occasional travel for training and to support remote systems is required
  • Participate in on-call rotation with other staff to provide 24x7 coverage to a group of customers
  • Ability to routinely lift and carry 30 pound hardware components

Knowledge and Skills:

  • Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
  • Good communication skills, both verbal and written
  • Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
  • Broad knowledge of corporate organization, job, and policies.
  • Ability to lead and work effectively in a team environment to investigate and resolve complex problems
  • Comprehensive business, technical or functional knowledge at an expert level.
  • Communicate tactfully with diplomacy up to senior management levels within an organization.
  • Active listening skills and ability to adjust messages to audience level.
  • Problem-solving skills (proactive, reactive and creative).
  • Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
  • Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.
  • Proactive recognition and recommendations of operational efficiencies.

Hewlett Packard Enterprise Values:

Partner: Partnership is at the core of who we are. We were built from a partnership and today, its as important as ever both in how we work internally and how we collaborate with our customers and our partners.

Innovate: At HPE, innovation is everyones job. We encourage each other to push beyond the status quo, set new ideas in motion, fail fast, adapt, and act.

Act: We live in a world of constant change and disruption. So to win, we must live with urgency. One idea remains constant: push forward.

HPE is an EOE / Female / Minority / Individual with Disabilities / Protected Veteran Status

What we offer:

A competitive salary and extensive social benefits

Diverse and dynamic work environment

Work-life balance and support for career development

An amazing life inside the element! Want to know more about it?

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Then lets stay connected!

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

1080475

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.





Posted: 2021-03-26 Expires: 2021-04-24
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HPC Site Engineer

Hewlett Packard Enterprise
Cincinnati, OH 45202

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