17 days old

Human Resources Customer Service Representative

AdventHealth
Altamonte Springs, FL 32701
  • Job Code
    9006_20022012

Description

HR Customer Service Representative AdventHealth Corporate

Location Address:893 Hope Way Altamonte Springs, Florida 32714

Top Reasons To Work At AdventHealthCorporate

  • Great benefits
  • Immediate Health Insurance Coverage
  • Career growth and advancement potential
Work Hours/Shift:
  • Full-Time, Monday Friday

You Will Be Responsible For:

  • Support and demonstrate the customer service expectations and achieve relevant performance metrics
  • Serve as subject matter expert for employee and manager inquiries for assigned functional area
  • Supports a high volume of inbound customer inquiries and requests and demonstrates a commitment to delivering exceptional customer service and problem resolution
  • Apply documented procedures, policies, and practices to accurately research and respond to calls/cases received
  • Escalate requests/issues outside of process or scope for role to HR Specialist and/or Supervisor
  • Maintain appropriate documentation in case notes on discussions completed
  • Maintain understanding and knowledge of organization HR policies related to functional area
  • Document transaction and case status to properly indicate stage of completion
  • Demonstrate patience and ability to remain calm under stressful situations
  • De-escalate situations through the use of effective communication techniques and involve supervisor as necessary
  • Maintain employee privacy where appropriate and follow defined standard and protocols for security and confidentiality

Qualifications
What You Will Need:
  • Bachelors degree in relevant field or the equivalent in five years relevant experience
  • Two years of experience in a Contact Center or Human Resources team environment
  • Ability to type 50 or more words per minute with excellent spelling, punctuation, and grammar
  • Human Capital Management (HCM) and Customer Relations Management (CRM) experience, specifically PeopleSoft, preferred
  • Experience in a shared services model supporting a large employer, preferred
  • Applicable certification preferred, such as PHR, SHRM-CP, or other industry-specific certification, preferred
Job Summary:

The Human Resources (HR) Customer Service Representative is the first point of contact for employees calling into the Employee Contact Center with HR-related questions or issues. The HR Customer Service Representative is charged with quickly analyzing the information from the employee and through system resources to accurately and efficiently provide direction or resolution to the employee or engage appropriate escalation resources for assistance. Specializing in various areas of HR support, such as payroll, benefits, and employee data management, the HR Customer Service Representative will evaluate and resolve issues of moderate complexity and exhibit the highest level of confidentiality. The HR Customer Service Representative is expected to utilize system tools to maximize efficiency and accuracy and follow established protocol to maintain effective and professional documentation of inquiries and resolutions

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.





Posted: 2020-11-09 Expires: 2020-12-08
Sponsored by:
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Sponsored by:
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Human Resources Customer Service Representative

AdventHealth
Altamonte Springs, FL 32701

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