22 days old

Inbound Customer Support Representative

Realtors Property Resource
Omaha, NE 68102
  • Job Code
Inbound Customer Support Representative

There is no better time than now to join the RPR family! If you are dedicated to providing world-class service, embrace new technology and want growth within a company, then we are looking for you! We offer amazing benefits and a casual office environment in which to work. This is an exciting and rewarding opportunity that plays a vital role in the success of RPR.

Realtors Property Resource is a wholly owned subsidiary of the National Association of REALTORS (NAR). It's headquartered in Chicago, IL with the Customer Support Center located in Omaha, NE. RPR was created by NAR for the sole purpose of providing REALTORS with the data they need to meet the demands of their clients and assist them with making complex real estate decisions. The platform provides comprehensive property data, powerful analytics, and dynamic reports.

RPR is seeking a candidate who is reliable, energetic, self-motivated, versatile and member focused. This position requires our representatives to utilize all of their resources to provide users with a top-notch, concierge level experience.

Job Duties Include:

  • Take Inbound Interactions ranging from calls, chats, to emails
  • Use CRM software to document all interactions
  • Answer user inquiries in a timely manner
  • Provide users with detailed tutorials regarding navigating the NAR and RPR website and mobile application
  • Troubleshoot any issues users may encounter
  • Escalate tickets, when necessary, for further research and resolution
  • Any other duties assigned per management team

Skills and Qualifications:
  • Real Estate or Call Center Experience ideal but not required
  • Customer Service Background
  • Bilingual is a plus
  • Computer Proficient
  • Detail Oriented
  • Problem Solving
  • Communication Skills
  • Team Player
  • Knowledge Retention

  • Competitive Wages
  • Health Insurance (Medical, Dental, Vision)
  • Matching 401(K)
  • Pension
  • Paid Time Off (Vacation and Sick Days)
  • Wellness Program
  • 2 Week Paid Training



Flexible Hours

Like what you see? What are you waiting for? Click Apply! We look forward to hearing from you.

Posted: 2020-10-04 Expires: 2020-11-02
Sponsored by:
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Sponsored by:
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Inbound Customer Support Representative

Realtors Property Resource
Omaha, NE 68102

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